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“We are inescapably the result of a long heritage of learning, adaptation, mutation and evolution, the product of a history which predates our birth as a biological species and stretches back over many thousand millennia... Going further back, we share a common ancestry with our fellow primates; and going still further back, we share a common ancestry with all other living creatures and plants down to the simplest microbe. The further back we go, the greater the difference from external appearances and behavior patterns which we observe today.”

“Good will, that curious product of consciousness, of leisure and energy to spare and share. That thing we put out against the forces of interest. That extra thing. Religions and nations and political parties have taken it and used it as coinage, have said you must only give it in exchange for value.”

“One of the great things about a free market is that it's inherently and indefatigably Darwinistic. Left to its own devices, a free market will eventually weed out the stupid from both 'ends' of the food chain otherwise described as supply and demand. As money is liberated from the hands of the stupid, those who would sell products or services to the stupid will eventually lose their share of the marketplace. Devoid of any 'benevolent' interference from government, the process is gloriously relentless, and cannot help but yield a successively smarter class of participants.”

“Shareholder value is the result of you doing a great job, watching your share price go up, your shareholders win, and dividends increasing. What happens when you have increasing shareholder value? You're delivering better employees to their communities and they can give back. Communities are winning because employees are involved in mentoring and all these other things. Customers are winning because you're providing them new products.”

“Writing for UrbanMoms has awarded me a multitude of amazing opportunities. I have traveled to new places; alone and with my family. I have discovered new products, new books, new trends and new restaurants, and been able to share them with my readers. I've met other wonderful writers and many incredible celebrities.”

“Traditional sales and marketing involves increasing market shares, which means selling as much of your product as you can to as many customers as possible. One-to-one marketing involves driving for a share of customer, which means ensuring that each individual customer who buys your product buys more product, buys only your brand, and is happy using your product instead of another to solve his problem. The true, current value of any one customer is a function of the customer's future purchases, across all the product lines, brands, and services offered by you.”

“If General Motors, Ford and Chrysler get the bailout that their chief executives asked for yesterday, you can kiss the American automotive industry goodbye. It won't go overnight, but its demise will be virtually guaranteed. Without that bailout, Detroit will need to drastically restructure itself. With it, the automakers will stay the course - the suicidal course of declining market shares, insurmountable labor and retiree burdens, technology atrophy, product inferiority and never-ending job losses. Detroit needs a turnaround, not a check.”

“The challenges, the changes we're talking about often seem to them like unbelievable opportunities to deliver a product quicker, better. If you can improve the quality, lower the cost, and improve the turns - and you can do that because your information systems, your delivery systems, are better because of technology - well, you see that as a wonderful opportunity to gain market share.”