“If you wait for customers to tell you that you need to do something, you're too late. Good business leaders should be half a step ahead of what customers want, i.e. they don't actually quite know they want it. That's what innovation's about. With Plan A, we didn't wait for the consumers to tell us.” IfsKnowsWantNeedsShouldWaitingHalfLeaderStepsPlansLateInnovationCustomersConsumersToo LateBusiness LeadersGood Business Author:Stuart Rose
“As a source of innovation, an engine of our economy, and a forum for our political discourse, the Internet can only work if it's a truly level playing field. Small businesses should have the same ability to reach customers as powerful corporations. A blogger should have the same ability to find an audience as a media conglomerate.” IfsShouldPoliticalAbilityLevelsPowerfulAudienceEconomyMediaFieldsSourceInternetShould HaveInnovationCustomersCorporationsEnginesDiscourseSmall BusinessPlaying FieldsForumsBloggersPolitical DiscourseLevel Playing Field Author:Al Franken
“It is high time that the E.U.'s internal market delivered substantially lower communications charges for consumers and business people traveling abroad. A mobile-phone customer should not be charged a higher tariff just because he -- or she -- is traveling abroad.” PeopleShouldCommunicationHigherPhonesCustomersConsumersInternalsMobileMobile PhonesTariffs Author:Viviane Reding
“Delta's plan to upgrade JFK facilities will improve our customers' travel experience and make it more efficient and enjoyable to travel through one of the world's premier international gateways. Our customers should make no mistake that Delta is committed to New York and that this summer's expansion at JFK is an important step in offering enhanced service to customers in most every direction we serve from New York City.” WorldShouldImportantCitiesMistakeStepsPlansNew YorkSummerInternationalCommittedCustomersNew York CityEfficientOfferingExpansionEnjoyableFacilityGatewaysDeltaTravel Experience Author:Jim Whitehurst