“In the theater, I've found that, in general, reaction and laughter come easier at an evening performance, when the audience is more inclined to forget its troubles. Matinee customers must enter the theatre in a more matter-of-fact frame of mind, hanging on tightly before they let themselves go.” MindMatterFactsFoundForgetAudienceTroubleEasierLaughterPerformancesTheaterCustomersTheatreReactionsEveningForget ItMatter Of FactHanging OnFrame Of Mind Author:Beatrice Lillie
“...the waiter has to come from a place of concentration, subjugation, and complete, limitless service. Nothing is too much trouble. The customer is always right, even when he is wrong. There is no limit to what you will do to serve while that person is in your bar and in your care.” GivingPersonsCareToo MuchTroubleLimitsCustomersBarsConcentrationLimitlessWaiterSubjugation Book:The Trick to Money is Having Some Source: The Trick to Money is Having Some
“Any CEO who cannot clearly articulate the intangible assets of his brand and understand its connection to customers, is in trouble.” TroubleConnectionsCustomersBrandsAssetsCeoIntangible Author:Charlotte Beers
“If you wish to prosper, let your customer prosper. When people have learned this lesson, everyone will seek his individual welfare in the general welfare. Then jealousies between man and man, city and city, province and province, nation and nation, will no longer trouble the world.” PeopleIfsMenWorldIndividualNationsWishCitiesLibertyTroubleEconomicLessonsEconomicsCustomersWelfareProvincesGeneral Welfare Author:Frederic Bastiat