“Hookers, Hondas and Hollywood all approach customers with a different mindset than the rest of the business world. Whereas most businesses talk about the importance of "customer service," agents, mechanics and people of the night talk about "servicing customers." It is an important distinction, as customer service is generally a reactive process in which professionals and businesses respond to the needs of their clients, while servicing customers involves exploration to discover what the customer needs in order to start firing all the cylinders.” InspirationalHumorBusinessCustomer ServiceClientAri GoldServicing Customers Book:The Gold Standard: Rules to Rule By Source: The Gold Standard: Rules to Rule By
“Don’t waste time worrying about work/life balance, or looking for your best self, sham “secrets” or any other snake oil being pushed by sloppy hippies who have never built a business, let alone a bankroll, or you will wake up 20 years from now poor, pissed off and primed for a midlife crisis.” LifeWorkBusinessMidlife CrisisRules To Rule ByAri GoldThe Gold Standard Book:The Gold Standard: Rules to Rule By Source: The Gold Standard: Rules to Rule By