“My research suggests that when people get rebuffed they become frustrated and angry, but they would do better to become curious about the reason for the rejection. I also found that people assume that others are like them, operating under the same knowledge, beliefs, constraints and priorities. This mirror assumption makes it easier to speculate about why others act in the way they do, but sometimes the mirror assumption is wrong.” PeopleWaySometimesReasonFoundBeliefEasierResearchMirrorsAngryAssumingPrioritiesCuriousRejectionAssumptionFrustratedConstraints Author:Gary A. Klein
“People sometimes are so confident in their flawed beliefs that they get stuck - fixated - and as a result are blinded to insights that are right in front of them.” PeopleSometimesBeliefInsightStuckFlawed Author:Gary A. Klein
“The ability to help others gain insights seems very important to me, and I think one of the most effective, but most difficult, ways is to listen sympathetically when people seem to be saying stupid things or thinking in confused ways. Rather than write them off, we can try to diagnose what is wrong with their thinking - what flawed belief they might be holding. And then search for ways that enables them to discover the flawed belief for themselves.” PeopleThinkingWritingTryingImportantHelpingBeliefDifficultAbilityStupidInsightHelping OthersConfusedFlawed Author:Gary A. Klein
