“You need strategies that help rule things out. That's the opposite of saying, "This is what my gut is telling me; let me gather information to confirm it."” NeedsHelpingInformationOppositesLet MeStrategyGuts Author:Gary A. Klein
“First, the skill of storytelling helps to galvanize your team. Second, the discipline of storytelling requires leaders to be clear about their intentions and to prioritize what fits into the story versus secondary goals and issues. Third, there is possibly an artifact here - great storytellers can make their exploits and achievements sound very exciting and memorable. Successful leaders who are not good storytellers won't get the acknowledgement and appreciation they deserve.” HelpingGoalLeaderSuccessfulTeamDisciplineFitAchievementDeserveExcitingIntentionAppreciationStorytellingMemorableStorytellerAcknowledgementPrioritize Author:Gary A. Klein
“People who design decision aids and information technologies usually try to help people perform their jobs better. But insights can show us how to perform our jobs differently. And so the decision aids and technologies can get in the way of insights!” PeopleTryingHelpingDecisionTechnologyDesignInsightAidsInformation Technology Author:Gary A. Klein
“The ability to help others gain insights seems very important to me, and I think one of the most effective, but most difficult, ways is to listen sympathetically when people seem to be saying stupid things or thinking in confused ways. Rather than write them off, we can try to diagnose what is wrong with their thinking - what flawed belief they might be holding. And then search for ways that enables them to discover the flawed belief for themselves.” PeopleThinkingWritingTryingImportantHelpingBeliefDifficultAbilityStupidInsightHelping OthersConfusedFlawed Author:Gary A. Klein
