“Most corporate decisions aren't going to meet the test of high validity. But they're going to be way above the low-validity situations that we worry about.” WayDecisionSituationWorryLowsTestsCorporateValidity Author:Gary A. Klein
“People who design decision aids and information technologies usually try to help people perform their jobs better. But insights can show us how to perform our jobs differently. And so the decision aids and technologies can get in the way of insights!” PeopleTryingHelpingDecisionTechnologyDesignInsightAidsInformation Technology Author:Gary A. Klein
“The most valuable insight I have made about how people make decisions is that when they become skilled they don't have to make decisions - choices between options. Instead, they can draw on experience and the patterns they have acquired to recognize what to do, ignoring other options. This is the basis of the Recognition-Primed Decision (RPD) model my colleagues and I described thirty years ago.” PeopleChoicesDecisionValuableInsight Author:Gary A. Klein
