“When being bullied or heckled, refuse to show the emotion the bully wants. Gain the audience’s sympathy by trying to look calm and above it all.” EmotionCalmRefuseSympathyBully Book:Thank You for Arguing: What Aristotle, Lincoln, and Homer Simpson Can Teach Us About the Art of Persuasion Source: Thank You for Arguing: What Aristotle, Lincoln, and Homer Simpson Can Teach Us About the Art of Persuasion