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Jeffrey Gitomer Quotes

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Jeffrey Gitomer is an American author, speaker, and sales training expert. He is best known for his best-selling book 'The Art of Selling,' which has become a classic in the sales field. Gitomer's works cover a range of topics including sales, customer service, and leadership, and his books and training courses are widely popular worldwide.

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Famous Jeffrey Gitomer Quotes

“How friendly are your companies' first words? Just try this...start all conversations with customers using one of the following words or phrases: 'great!' 'no problem', 'you're in luck', 'that's my favorite problem'.”

Trying Firsts Problem Company Conversation Luck My Favorite Following Customers Phrases Friendly No Problem

Author:Jeffrey Gitomer

“The best way to apologize is to let the customer vent first. Don't interrupt, just take notes and make empathetic noises. You can even tell the customer that it makes you mad too. Second, ask the customer what their speed of need is. Tell them what they ant to hear. That you apologize, that you understand how they feel, that you are meeting with the appropriate people to get a resolve, and that it will be done in 24-hours.”

People Way Needs Feels Firsts Done Asks Hours Mad Meetings Notes Customers Speed Best Way Noise Appropriate Resolve Apologizing Ants Empathetic

Author:Jeffrey Gitomer

“Be friendly first. Service starts with a friendly person with a friendly smile, who offers friendly words first. How friendly are you?”

Firsts Persons Offers Friendly Friendly Person

Book:Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know

Source: Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know

“There is no one way to Happiness. Happiness is the way! It's inside your head FIRST and everyplace else second”

Way Firsts One Way

Book:Jeffrey Gitomer's Little Platinum Book of Cha-ching!: 32.5 Strategies to Ring Your Own (cash) Register of Business and Personal Success

Source: Jeffrey Gitomer's Little Platinum Book of Cha-ching!: 32.5 Strategies to Ring Your Own (cash) Register of Business and Personal Success

“Create a friendly atmosphere on the inside and outside. Live Friendly. Be a friendly person on the inside. Have the attitude it takes to be smiling internally first.”

Firsts Persons Attitude Atmosphere Friendly Inside And Outside Friendly Person

Book:Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know

Source: Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know

“I put myself in front of people who can say yes to me, and I deliver value first.”

People Firsts Values Fronts

Author:Jeffrey Gitomer

“If you want to be the best salesperson, first you must be the best person.”

Ifs Want Firsts Persons Being The Best Best Person Salesperson

Author:Jeffrey Gitomer