Jeffrey Gitomer is an American author, speaker, and sales training expert. He is best known for his best-selling book 'The Art of Selling,' which has become a classic in the sales field. Gitomer's works cover a range of topics including sales, customer service, and leadership, and his books and training courses are widely popular worldwide.
Source: Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know
