“Apology may start as a feeling, a desire to make matters right, but it requires a commitment to move that desire into practice, to actually take on the great courageous task of showing compassion to others.” MayMatterFeelingsMovingDesireCompassionPracticeCommitmentTasksCourageousApology Book:Effective Apology: Mending Fences, Building Bridges, and Restoring Trust Source: Effective Apology: Mending Fences, Building Bridges, and Restoring Trust
“Accepting the apology signals the acknowledgment of a need to move forward, but not necessarily together.” NeedsTogetherMovingAcceptingMoving ForwardApologySignalsAcknowledgment Book:Effective Apology: Mending Fences, Building Bridges, and Restoring Trust Source: Effective Apology: Mending Fences, Building Bridges, and Restoring Trust