“Apology is the practice of extending ourselves because we value the relationship more than we value the need to be right.” NeedsValuesPracticeApologyExtending Book:Effective Apology: Mending Fences, Building Bridges, and Restoring Trust Source: Effective Apology: Mending Fences, Building Bridges, and Restoring Trust
“Accepting the apology signals the acknowledgment of a need to move forward, but not necessarily together.” NeedsTogetherMovingAcceptingMoving ForwardApologySignalsAcknowledgment Book:Effective Apology: Mending Fences, Building Bridges, and Restoring Trust Source: Effective Apology: Mending Fences, Building Bridges, and Restoring Trust