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John P. Kotter

John P. Kotter Quotes

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Famous John P. Kotter Quotes

“One of the most common ways to overcome resistance to change is to educate people about it beforehand. Communication of ideas helps people see the need for and the logic of a change. The education process can involve one-on-one discussions, presentations to groups, or memos and reports.”

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Book:John P. Kotter on What Leaders Really Do
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“This is true even in organizations that are very focused on analysis and quantitative measurement, even among people who think of themselves as smart in an MBA sense. In highly successful change efforts, people find ways to help others see the problems or solutions in ways that influence emotions, not just thought.”

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Book:The Heart of Change: Real-Life Stories of How People Change Their Organizations
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