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John P. Kotter

John P. Kotter Quotes

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Famous John P. Kotter Quotes

“Good communication is not just data transfer. You need to show people something that addresses their anxieties, that accepts their anger, that is credible in a very gut-level sense, and that evokes faith in the vision.”

PeopleNeedsShowsLevelsAcceptingVisionCommunicationAnxietyDataGutsAddressesTransfersEvokeCredibleGood Communication
Book:The Heart of Change: Real-Life Stories of How People Change Their Organizations
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“One of the most common ways to overcome resistance to change is to educate people about it beforehand. Communication of ideas helps people see the need for and the logic of a change. The education process can involve one-on-one discussions, presentations to groups, or memos and reports.”

PeopleWayNeedsIdeasHelpingProcessLeadershipCommonGroupsCommunicationLogicOvercomingResistanceDiscussionReportsEducatePresentationOne On OneResistance To ChangeMemos
Book:John P. Kotter on What Leaders Really Do
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