“Albrecht's Law - Intelligent people, when assembled into an organization, will tend toward collective stupidity.” PeopleLawOrganizationIntelligentStupidityCollectives Book:The Power of Minds at Work: Organizational Intelligence in Action Source: The Power of Minds at Work: Organizational Intelligence in Action
“If the frontline people do count, you couldn't prove it by examining the reward systems in most organizations.” PeopleIfsResultsProveOrganizationRewardsProve ItExaminingFrontline Book:Service America!: Doing Business in the New Economy Source: Service America!: Doing Business in the New Economy
