“Old paradigms die hard, even if they don't work.” IfsHardDiesParadigm Book:The only thing that matters: bringing the power of the customer into the center of your business Source: The only thing that matters: bringing the power of the customer into the center of your business
“In an organization of any significant size, the executives cannot create the future single-handedly. They must develop the enterprise in a constellation of teams within the overall team if they hope to bring the special talents and resources to bear on the challenge of creating superior customer value and sustaining a competitive advantage in the eyes of its customers.” IfsEyeValuesChallengesVisionTeamSpecialTalentBearsCreatingResourcesAdvantageOrganizationSizeCustomersSignificantSuperiorsEnterpriseExecutivesConstellationsSustainingCompetitive AdvantageSpecial Talents Author:Karl Albrecht
“If the frontline people do count, you couldn't prove it by examining the reward systems in most organizations.” PeopleIfsResultsProveOrganizationRewardsProve ItExaminingFrontline Book:Service America!: Doing Business in the New Economy Source: Service America!: Doing Business in the New Economy