“Old paradigms die hard, even if they don't work.”
Source: The only thing that matters: bringing the power of the customer into the center of your business
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Famous Karl Albrecht Quotes
Source: Social Intelligence: The New Science of Success
Source: Brain Power: Learn to Improve Your Thinking Skills
“Start out with an ideal and end up with a deal.”
Source: Brain Power: Learn to Improve Your Thinking Skills
Source: The Power of Minds at Work: Organizational Intelligence in Action
“You seldom improve quality by cutting costs, but you can often cut costs by improving quality.”
Source: The creative corporation
“Customer needs have an unsettling way of not staying satisfied for very long.”
Source: Service America!: Doing Business in the New Economy
Source: Service America!: Doing Business in the New Economy