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Crucial Confrontations: Tools for Talking About Broken Promises, Violated Expectations, and Bad Behavior

Book by Kerry Patterson · 3 quotes · Fight, Attack, Behavior

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Crucial Confrontations: Tools for Talking About Broken Promises, Violated Expectations, and Bad Behavior Quotes

“If you can be respectful and private but firm in this conversation, most problem behavior will stop. And remember, if the behavior is over the line, you shouldn’t hesitate to contact HR to ensure your rights and dignity are protected.”

“We’re asking you to undo years of practice, maybe even eons of genetic shaping that prod you to take flight or pick a fight (when under attack), and recode the stimulus. “Ah, that’s a sign that the other person feels unsafe.” And then what? Do something to make it safe.”