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Crucial Confrontations: Tools for Talking About Broken Promises, Violated Expectations, and Bad Behavior

Book by Kerry Patterson · 3 quotes · Fight, Attack, Behavior

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All Fight Attack Behavior Compromise Dignity Firm Flight Mutual Private Protect Purpose Respect Right Safe Stimulus Unsafe

Crucial Confrontations: Tools for Talking About Broken Promises, Violated Expectations, and Bad Behavior Quotes

“If you can be respectful and private but firm in this conversation, most problem behavior will stop. And remember, if the behavior is over the line, you shouldn’t hesitate to contact HR to ensure your rights and dignity are protected.”

Protect Behavior Respect Dignity Firm Right Private

Book:Crucial Confrontations: Tools for Talking About Broken Promises, Violated Expectations, and Bad Behavior

Source: Crucial Confrontations: Tools for Talking About Broken Promises, Violated Expectations, and Bad Behavior

“We’re asking you to undo years of practice, maybe even eons of genetic shaping that prod you to take flight or pick a fight (when under attack), and recode the stimulus. “Ah, that’s a sign that the other person feels unsafe.” And then what? Do something to make it safe.”

Safe Flight Fight Stimulus Unsafe Attack

Book:Crucial Confrontations: Tools for Talking About Broken Promises, Violated Expectations, and Bad Behavior

Source: Crucial Confrontations: Tools for Talking About Broken Promises, Violated Expectations, and Bad Behavior

“Rather than move to compromise or fight for her way, Yvonne will step out of the issue and CRIB to get to Mutual Purpose.”

Purpose Compromise Mutual Fight

Book:Crucial Confrontations: Tools for Talking About Broken Promises, Violated Expectations, and Bad Behavior

Source: Crucial Confrontations: Tools for Talking About Broken Promises, Violated Expectations, and Bad Behavior