“We’re asking you to undo years of practice, maybe even eons of genetic shaping that prod you to take flight or pick a fight (when under attack), and recode the stimulus. “Ah, that’s a sign that the other person feels unsafe.” And then what? Do something to make it safe.”
Quote by Kerry Patterson
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Crucial Confrontations: Tools for Talking About Broken Promises, Violated Expectations, and Bad Behavior
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