“Charging everyone the same thing and treating everyone the same way, as retailers do today, is 'Six Sigma' thinking which is great for producing widgets on a production line, but it makes no sense in a world where customers are inherently different.” ThinkingWorldWayDifferentTodayLinesSixSmartProductionsCustomersRetailChargingRetailers Author:Peter Fader
“Retailers are treating everyone the same way who walks in their stores and this doesn't make sense in the world we live in where all customers are not equal.” WorldWayWalksEqualSmartCustomersStoresMake SenseRetailRetailers Author:Peter Fader
