“People lose their enthusiasm and disengage for a variety of reasons. It can be due to boredom, disinterest, rejection, apathy, overwhelm, or exhaustion. Once a person begins to disengage, the tendency can bleed over into other areas of their life and disconnect them from what would actually bring them joy.”
“Trust and rapport are essential for moving a positive first impression forward to create a meaningful and lasting connection. They are the heartbeat of business, the backbone for high performing teams, and the secret sauce for healthy relationships.”
Source: The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
“Your thoughts become your attitudes, which become your actions, which become your behavior, which become your habits, which become your lifestyle, and inevitably determine your outcomes. Utilize this circular truth by using positive thoughts to create positive outcomes. It is a choice you get to make every day. Choose wisely.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“UN-Impressives
• Lying.
• Bragging.
• Gossiping.
• Cursing and using foul language.
• Making self-deprecating comments.
• Regularly expressing worry and anxiety.
• Criticizing and condemning people and situations.
• Demonstrating a lack of emotional intelligence or compassion.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“The directive we have so often heard, “Change your thoughts, change your life,” is indeed based on the power of words. The key to your happiness, well-being, and interactions with others begins, continues, and concludes with the nature and quality of the words you hold in your mind as thoughts. Make them work for your highest good.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“The "Law of Attraction," based on the principle of cause and effect, is not only a process of reaping what you sow through your actions. Its magnetic impact derives from the words you use, attracting and reinforcing whatever you are thinking about and putting out into the world through your speech.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“If you want to attract greater success, prosperity, health, and to enjoy more fulfilling relationships, craft your speech to affirm and manifest them.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“The Words You Write
“Few things scream ‘unprofessional’ faster than a poorly written letter or resume filled with errors, misspellings, misuse, and negligence.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“Growing up with well-educated parents and an older sister with her Master’s Degree in English Language and Literature, I was left with little wiggle room as a child to use poor grammar. When I would inadvertently slip, I would be corrected in a matter of moments—excuse me, seconds! While it may have been irritating for a 10-year-old, I am eternally grateful as an adult that the grammar police kept me in line.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“communication skills, quotes by Susan C Young, relationship quotes, employee engagement, speaker Susan Young, first impressions quotes, networking quotes, customer service quotes, motivational leadership speaker, hire keynote speaker”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“Review and reread your work before you hit send, post, or publish. Thankfully, many of the social media channels allow you to edit what you have created after they have been posted. However, there will be times when what you send out will be un-retractable. In some cases, they are there forever. So choose your words wisely!”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“Even with my focused intention to be eloquent and reflect perfect grammar, syntax, and punctuation in my writing, I still flub up occasionally. Thank heavens for spell check, auto-correct, and the brilliance of my amazing editor Elizabeth Dixon. None of us is perfect, but our editing needs to be as thorough as possible if we hope to make a great impression.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“Having a second set of eyes to review what you do is an effective practice. Sometimes you will be so close to your own work that your blinders will cause you to miss tiny details which can create huge errors, and reflect poorly on your intelligence and expertise.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“As a professional speaker and author, excellent grammar is crucial in my profession. Without the proper use of words and language, I would lose credibility and respect.”
Source: The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
“Rather than using these pages for a boring English lesson, I will simply encourage you to become keenly aware and pay close attention to your articulation and grammar.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“The wonderful world of human relationships is a rich mixture of backgrounds, perceptions, habits, preferences, behaviors, and motivators. These differences can create barriers to communication and connection, creating a lack of understanding or clarity. Just as we each have our own genetic DNA that makes us unique, we also have personality traits that do the same.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“A fast way to get a clear understanding of yourself and others is through personality a profile assessment. Many companies and hiring managers administer these tests to ensure that personalities are well matched to positions. They also help build dream teams to optimize the combinations of strengths and complementary qualities among their people.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“Understanding a wide range of personalities will help improve your communication, connection, and engagement not only at work, but in your relationships at home, in life, and in love.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“To master The Art of First Impressions for Positive Impact, it is imperative to understand some basic personality differences so that you can navigate and nurture relationships from a position of awareness, empathy, and acceptance. This understanding will greatly enhance your communication skills, regardless of the differences, so that you can make positive impressions on people who are different from you.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“Is there overlap and similarity among personality profile assessments? Absolutely! Although each assessment packages information differently, you will recognize the common threads for basic personality differences which apply throughout humanity—and gain great material for your relationship toolbox!”
“The "spot-on" accuracy of the results may astound you. Once you understand yourself and realize that other people have their own sets of unique traits and preferences, you can find ways to communicate more effectively with them.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“Some will reveal how you interact with the world around you, where you direct your energy, how you make decisions, how you approach work, and how you tend to communicate. Others will reveal how you give and receive love and what it takes to feel appreciated.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“I am sharing this wonderful information with the caveat that I am not promising, endorsing, guaranteeing, judging, or predicting any outcomes for you. I’m simply providing you with tools which I have enjoyed and hope you will too!”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“Different Strokes for Different Folks
“First things first—differences abound! Race, creed, color, gender, national origin, handicap, age, familial status, socio-economics, education, politics, religion, geography, and job status. Does that list look like a poster ad for the ACLU? Add in our vastly different life experiences and things really start to get interesting.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“As if these diverse characteristics weren’t enough, bring them all into a social context where we must work, live, love, and engage with people different from ourselves—is it any wonder that communications can be challenging?”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“The fact that someone is different from you does not make them wrong—it just makes them different. Why would we ever want everyone to be alike anyway? That would make the world boring!”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“Wearing Nametags- On Yourself
The purpose of wearing nametags in the first place is for people to see your name. Otherwise, why bother? We have all seen nametag placements that range from proper to downright raunchy. People can get pretty creative about where they place them and it is not always appropriate. For this book, we will focus on the best practices.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“To make a positive first impression, where is the best place to wear a nametag? Since we shake hands with our right hand, placing your nametag on the right side of your body will make it quickly visible for the best eye contact. Within a few inches of your collar bone and right shoulder will provide greater visibility even when you are sitting down.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“Wearing Nametags- On Others
I enjoy reading nametags and calling people by their names before we have officially met or been introduced. It provides an instant icebreaker. Walking up to someone and saying, “Hi Brenda! I’m Susan!” creates a quick connection that might not have happened were her name not displayed.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“Business Cards
“Do you attend events where business cards are exchanged in a networking environment? My friend Brian Haugen is a networking ninja. His gregarious personality and love for people have enabled him to easily win friends and influence people. He has a lot of tips, but one of his best is regarding how to best handle business cards.
When I asked him for his thoughts on being an effective networker, he shared that there is an art to how to receive someone’s business card with respect and interest. He continued by saying, “When someone hands you their card, take a moment to hold it, read it, repeat their name and then make a comment or ask a question. And make notes on their card to help you remember the exchange.”
This small action communicates you are genuinely interested and want to remember them.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“Too often when people hand us their cards, we quickly slip them into our pockets or purses without giving notice to what it says. Subliminally, it tells the other person that we don’t care or are not interested. Take a moment to demonstrate your interest; this will help your newfound relationship be off to a good start. Small actions can make a significant impact!”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“Have you ever met a new person and within seconds forgotten his or her name? It can be embarrassing, can’t it? Many people will laugh, brush it off, and say, “I simply can’t remember names!” But you should take remembering seriously.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“To remember people’s names, use usual Imagery—Connect the name with a mental picture that will remind you of that person. If his name is Barry, think of berries. If her name is Cheri, imagine her drinking cherry punch.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“To remember people’s names, use rhyming, rhythm, adjectives, and alliteration—Use rhyming (trim Kim), rhythm (Sally sells seashells), adjectives (kind Kevin), and alliteration (Mike likes milk). These ideas may sound silly, but they stimulate your mind to improve your memory.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“To remember people’s names, use association—Creating a connection to something that has been important to you will give a name sticking power. Did you go to the same college? Did you work for his company at one time? Does she have the same car as your best friend? Begin looking for associations and it will make the names more memorable.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“To remember people’s names, create a New Contact—Saving someone’s name shortly after meeting will help you retain it longer. Whether it is on a piece of paper, your cell phone contacts, “friending” him on Facebook, or inviting him to join your LinkedIn network, adding the name to your contacts will make it easy to remember him for a long time into the future.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“To remember people’s names, introduce a “Just-Met” to someone else—Introduce your newfound acquaintance or friend to someone else. As you share her name with another person, the name will become locked into your memory.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“To remember people’s names, Pay Attention—Minimize distractions and focus on what they are saying. Making a concerted effort to concentrate will help you improve your memory.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“Make a Connection to remember people’s names, —Connect their name or a feature on their face with something you already know. This connection will help anchor their name in your mind for future recall.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“To remember people’s names, “Write it Down! —Whether you write their name down on the back of a card, a receipt, a handout, or in a notebook, this simple act will help you remember.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“To remember people’s names, wash, rinse, repeat—Repeat a person’s name upon introduction, throughout the conversation, and as you bid farewell. Try it both in your mind as well as out loud. Avoid nicknames unless otherwise invited.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“The Words You Think
“Your thoughts lay the foundation for your life’s experience. Are you utilizing your thoughts for your highest good or are they harmful to you and others? Are your thoughts building you up or tearing you down? Notice the quality of your words and ask yourself these questions.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“Conversation starters. Icebreakers. Openers. However you choose to label them, that moment when the first words come out of your mouth can make or break the outcome of your entire conversation. Been there, done that, right?”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“Meeting someone for the first time has significance, but for some people, the awkwardness can be so great that they avoid a conversation altogether. The person who may be shy, introverted, or afraid of sounding stupid may just choose to remain silent rather than take the risk of engaging in embarrassing dialogue.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“The space between meeting a stranger and making a new friend can be a short distance or a gaping chasm. By understanding how to open a conversation well, you will be better able to bridge the gaps and build rapport more successfully.”
“How do you minimize the awkwardness in that moment? What are some of the conversations starters you've used to open, encourage, and support enjoyable and beneficial conversations?”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“10 Conversation Bridge Builders
1. Simply say hello with a smile.
2. Ask them what they love about their work.
3. Ask natural questions out of genuine curiosity.
4. Get a person talking about what’s important to them.
5. Compliment something positive which you’ve noticed.
6. Engage them with questions which are easy to answer.
7. Introduce them to someone whom you think they’ll enjoy meeting.
8. Ask them if they have any trips or vacations planned.
9. Look for something you may have in common so that the conversation begins with shared interests.
10. Think of questions that begin with how, what, when, why and where.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“Add a fresh twist of creativity to make a stellar impression which people won’t soon forget. Granted, your venue will determine how far you can stretch and how creative you can be. Making small tweaks to your conversation starters can make a memorable impact!”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“14 Awesome Conversation Starters
1. What do you do for fun? Hobbies, recreation . . .
2. What are your super powers? Gifts, talents, strengths.
3. Good morning! It’s great to see you!
4. What is your story? Tell me about yourself.
5. What brought you to __________?
6. Do you have anything special happening in your life (or your business)?
7. What’s the best thing that’s happened this week?
8. Are you living your life purpose or still searching for it?
9. What gives you passion and makes you happy to be alive?
10. Do you have any pets?
11. How do you know the host?
12. When you were a child, what did you want to be when you grew up?
13. If you could go anywhere in the world, where would it be?
14. What's next on your bucket list?”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“Speaking on Stage
Speakers and presenters have only a few short seconds before their audience members begin forming opinions. True professionals know that beginning with impact determines audience engagement, the energy in the room, positive feedback, the quality of the experience, and whether or not their performance will be a success. A few of the popular methods which you can use to break the ice from the stage are:
• Using music.
• Using quotes.
• Telling a joke.
• Citing statistics.
• Showing a video.
• Asking questions.
• Stating a problem.
• Sharing acronyms.
• Sharing a personal story.
• Laying down a challenge.
• Using analogies and comparisons.
• Taking surveys; raise your hand if . . .
Once you refine, define, and discover great conversation starters, you will enjoy renewed confidence for communicating well with new people.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact