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Famous Susan C. Young Quotes

“This deliberate focus and sensitivity allow you to "put yourself in another person’s shoes and walk around a while" to better understand where they are coming from and what they are all about.”

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Book:The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
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“Mindfulness is a quiet strength and deeply rooted value which many other cultures understand and often practice better than we do. It can be puzzling to people from other countries as to why Americans are so task-driven and action-oriented.”

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“Developing this ability instills a sixth sense for navigating human relationships with dignity, grace, and discretion, thus making an intentional and thoughtful first impression.”

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“As Americans, we typically move full steam ahead without much regard to mindfulness or thoughtful reflection, often to one’s own detriment. Yet it is that same propensity for bold action which makes fulfilling the "American Dream" possible—where an immigrant can come to our country with nothing and achieve extraordinary things.”

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“Although it may serve you well, any strength or skill which is overused can become a limitation when it forces you to constantly be moving and looking for the next best thing. Distractions, interruptions, and incessantly chasing after the next golden ring can become the norm.”

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Book:The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
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“With your mind alert and your eyes wide open, you will be better able to assess your space and your place for optimizing exchanges and your communication impressions.”

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Book:The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
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“Becoming more socially aware involves greater understanding of the dynamics of social interactions to assure you achieve harmonious outcomes.”

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Book:The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
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“When you are socially aware, you will realize whether you are forcing yourself into a conversation or have actually been invited to participate.”

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Book:The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
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“Sometimes you must earn the right to be included. Otherwise, you may appear awkward or pushy.”

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“When a person is focused completely on self it is nearly impossible to be mindful of others at the same time. That is a contradiction for healthy communication, networking, and relationship building.”

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Book:The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
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“Sometimes it is better to refrain from engaging in conversation because making no impression is better than making a bad impression.”

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Book:The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
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“When people can't give anything and are only there for themselves, why should others use their time and energy to get involved? There's no benefit.”

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“Do you attend networking events to give out as many cards as possible or is it your intention to deliver something of value? When you are busy charging ahead with your own agenda, you're not meeting the needs of anyone but yourself—and it's obvious!”

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“At a Chamber of Commerce networking breakfast, two of my friends and I were standing in a circle talking. A stranger approached, interrupted our little reunion, and gave each of us her card. She then began talking about herself and her business without a hint of social awareness, or care about her interruption. She even had the tactless gall to ask us for referrals. When she left our small circle, we looked at each other and laughed, “What was that?”

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“Situational awareness enables you to observe your periphery with a clear vision and emotional foresight, which may inevitably keep you socially, physically, or professionally out of harm's way. Connect the dots.”

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“When you enter a room, a social situation, or a business meeting, be mindful of cues; read between the lines to better understand people and events. What do these things tell you?”

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Book:The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
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“How do you know when to advance the conversation or when there's something still unresolved? When you are situationally aware, you watch the body language and notice the cues that are given to you. Listening and observing are being mindful in the best sense of the word.”

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Book:The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
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“Being “appropriate” means being suitable, fitting, relevant, or proper in a situation. What may be appropriate in one circumstance can be terribly inappropriate in another. How does one discern? Sometimes it is simply a matter of maturity and experience.”

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“Contextual awareness represents a continuum of behaviors, which illustrates how and why groups of people unite or divide among cultures.”

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“Our cultural lens is so much a part of us that we are not even aware of how obvious it is to others. Like the nose on your face, you may forget that it is there, but everyone else sees it. I can’t look at you and not see your nose.”

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Book:The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
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“Being grounded in your lifelong culture and your personal perspective, you are comfortable with the way you see things and may believe it is the best and only way.”

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Book:The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
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“We will judge others based on their behaviors with little to no understanding or regard for their beliefs or values—standards we may not know, nor typically see. When we do this, things can be taken completely out of context because we are assessing their behavior against our expectations, which are produced from our own personal value system.”

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“4 Steps for Understanding Each Other 1. Identify your beliefs and core values; ask how they determine your behaviors and habits. 2. Realize with whom you are interacting and try to identify how their values are explaining their behavior. 3. Assume positive intent. 4. Seek ways to adapt your behavior to help bridge the cultural gap.”

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Book:The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
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“When you have orientational awareness, your perceptions and impressions are based on location and proximity. Orientation may imply hierarchy, position, and prestige, or be the result of habits, traditions, and perceptions.”

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Book:The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
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“In America, when a man walks in front of a woman it may imply that they are not equals and he is exerting dominance over her, or being arrogant and rude. In a different culture, however, it may be presumed that he is someone worthy of profound respect and is protecting her by going first.”

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Book:The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
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“On a recent business trip, I reunited with a friend I had not seen in twenty years. After having a lovely lunch meeting, we came out of the restaurant to walk towards the parking lot. He automatically moved me to the inside of the sidewalk as he walked along the curbside. His orientational awareness illustrated a chivalrous gesture of protection and respect which impressed me greatly.”

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Book:The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
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“Sociologically speaking, as Americans we often lack social, cultural, and mindful awareness. We hear the stories of how our arrogance has been known to offend, confuse, and alienate people from other cultures. Arrogance is the thief of mindfulness and it happens from both directions.”

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Book:The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
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“To gain greater understanding, clarity, and awareness, you must become aware of your values and beliefs. Think of a triangle or an iceberg. Below the waterline, your beliefs and your values build the foundation for your behavior.”

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Book:The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
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“Navigating relationships within our own culture can be challenging enough. When diverse cultures are involved, however, a huge potential for misunderstanding, disrespect, miscommunication, and intolerance is present.”

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Book:The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
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“It is crucial to understand that there are myriad interpretations of behavior. When you subscribe only to yours, you may begin to think that everyone else is wrong and thus limit your flexibility and possibility. Developing cultural awareness will make your diverse relationships easier and more productive.”

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Book:The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
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“Prepare yourself well by learning how to be more mindful in each interaction. The effort you put forth to gain insight will empower you to make a better impression on others, while enriching your opportunities to build enlightened, trusted relationships.”

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Book:The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
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“Communicating on the surface can be easy. But when you want to dig deeper and connect with more profound impact, you’ll need to achieve greater understanding, especially when others have personalities, experiences, needs, and preferences different from your own.”

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Book:The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
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“Expressing and demonstrating genuine interest for people can connect you on levels you may never have imagined.”

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Book:The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
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“In The Art of Connection, you will learn simple, yet powerful ways to build trust and rapport for connecting with ease. By being personable and friendly, you will receive more positive and welcoming reactions.”

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Book:The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
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“Encourage others to talk about themselves by asking questions and listening with genuine interest. Demonstrating such mutual respect will make you all the more fascinating for kinship and camaraderie.”

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Book:The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
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“As you use fun and humor to reduce tension and connect with laughter, light-heartedness will prevail. Exercising discretion and good judgment in your communication will leave your listener feeling like they have met a person of substance and style.”

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Book:The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
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