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“I invite you to use Janet Hurley's feedback wheel, a form of speaking that has four parts. It is a structure you can use to organize your thoughts and more skillfully speak up when you are hurt. 1. This is what I recollect happened. 2. This is what I made up about it. 3. This is what I felt. And that all-important fourth step most speakers leave out: 4. This would help me feel better. In other words, this is what repair might look like. ... 1. Terry, you said you'd be home by six and you arrive at 6:45, no message or text, while I sat with the kids waiting for dinner. 2. What I make up about that is that you still have some narcissistic traits and that you value your time over ours. 3. I felt sad lonely, fearful of the impact on our children, hurt, and angry. 4. What I'd like now is for you to apologize to the kids, and to me for that matter. And tell me what you're going to do to not repeat this pattern. Notice that each step of the wheel is complete in just a few sentences. Be concise. And here are two more important tips. First, when you share your feelings, be sure to share your feelings, not your thoughts - keep them separate. "I feel like you're angry" doesn't cut it. Better would be "I make up that you're angry and about that I feel.”

“When you share your feelings, skip over the emotion that first comes to you, your go-to emotion, and lead with others. ... More specifically, if you are used to leading with big, powerful feelings, like anger, or indignation, soften up - reach for and lead with your vulnerability. Find the hurt. Conversely, if you lead with small, timid, insecure feelings, find your power. Where is your anger, the part of you that says "Enough"? Here's the principle: Changing your stance changes the dance between you.”

“Soft power. When you need to speak up, be artful. Take care of your partner as best you can by explicitly cherishing them and your relationship. Start by letting them know you need repair, is this a good time? If your partner agrees to talk, thank them, start off with an appreciation - something you are thankful for that your partner has said or done, even if it's just that you appreciate their willingness to sit down and talk. Then state your intentions - a good thing to do generally: "I want to clear the air between us so that I can feel closer to you." Center yourself in your Wise Adult, prefrontal cortex, and remember love. Recall that the person you're addressing is someone you love, or at least care for, and in any case, you will have to live with them. Remembering love is a recentering practice. You're speaking to someone you care about in the hopes of making things better.”

“Once you've given your feedback, you're finished. Let go. Detach from outcome, as they say in Alcoholics Anonymous. On Tuesday your partner answers with generosity and accountability. On Thursday he tells you he's in no mood for your bullshit. Tuesday is a good day for you, for your partner, and for your relationship. Thursday is a terrible day for your partner, a mixed day for the relationship, and still a great day for you. You did a fine job of speaking. That's all you're in charge of. Don't focus on results. Instead, focus on how well you handle yourself. Focus on your own relational performance.”

“Okay, so let's say you're the one hearing feedback from your partner - now what? Yield. Don't get defensive, or go tit for tat, or any of that Adaptive Child behavior. You, the listener, also need to be centered. You too need to remember love. What can you give this person to help them feel better? You can begin by offering the gift of your presence. Listen. And let them know they've been heard. Reflect back what you heard. If you're at a loss, just repeat your partner's feedback wheel. ... If you are the speaker, and the listening partner has left out important things or gotten something seriously wrong, help them out. Gently correct them, and then have them reflect again. But don't be overly fussy. Serviceable is good enough. Now that you've listened, you need to respond. How? Empathically and accountably. Own whatever you can, with no buts, excuses, or reasons. "Yes, I did that" - plain and simple. Land on it, really take it on. The more accountable you are, the more your partner might relax. If you realize what you've done, if you really get it, you'll be less likely to keep repeating that behavior. And conversely, not acknowledging what you did - by changing the subject, or denying, or minimizing - will leave your partner feeling more desperate. ... If you are the speaker, it pays to keep it specific. The feedback wheel is about this one incident, period. Most people go awry when they escalate their complaints, moving from the specific occurrence to a trend, then to their partner's character. For example: "Terry, you came late." (Occurence.) "You always come late." (Trend.) "You're never on time." (Trend.) "You really are selfish!" (Character.) When the speaker jumps from a particular event to a trend (you always, you never) to the partner's character (you are a ...), they render their partner ever more helpless, and each intensification feels dirtier. ... Once you've reflectively listened and acknowledged whatever you can about the truth of your partner's complaint, give. Give to your partner whatever parts of their request (the fourth step in the feedback wheel: what I'd like now) as you possibly can. ... And finally, for you both, let the repair happen. Don't discount your partner's efforts. Don't disqualify what's being offered with a response like "I don't believe you" or "This is too little too late." Dare to take yes for an answer. ... Let them win; let it be good enough. Com into knowing love.”