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“Soft power. When you need to speak up, be artful. Take care of your partner as best you can by explicitly cherishing them and your relationship. Start by letting them know you need repair, is this a good time? If your partner agrees to talk, thank them, start off with an appreciation - something you are thankful for that your partner has said or done, even if it's just that you appreciate their willingness to sit down and talk. Then state your intentions - a good thing to do generally: "I want to clear the air between us so that I can feel closer to you." Center yourself in your Wise Adult, prefrontal cortex, and remember love. Recall that the person you're addressing is someone you love, or at least care for, and in any case, you will have to live with them. Remembering love is a recentering practice. You're speaking to someone you care about in the hopes of making things better.”

“Even while your are triggered, you can take a moment, or twenty, and access your Wise Adult self, the part of you that can stop, think, observe, and choose. Disharmony is to your relationship as pain to your physical body. It's a signal that something is wrong, that someone needs to get their hand off the stove. Our prefrontal cortex can process that signal and choose what to do about it. On the other hand, you and me consciousness knows just what to do in times of disharmony: (1) wrap yourself in rightness, (2) attempt to control your partner, (3) give vent to every emotion and infraction, (4) retaliate, (5) shut down - or some combination of all five of these losing strategies.”

“First, repair is not a two-way street. Almost everyone gets this wrong. When you are faced with an upset partner, this is not your turn. This is not a dialogue. Liz doesn't air all her grievances as an invitation for Phil to then air his. You must take turns. Repair goes in one direction. When your partner is in a state of disrepair, your only job is to help them get back into harmony with you, to deal with their upset, and to support them in reconnecting.”

“When you're dissatisfied with an aspect of your relationship, it is critical that you say something rather than sweep it aside. But there's a difference between speaking the way most of us do in this culture and speaking in a manner that might actually get you heard. You can start by pulling your accusatory finger away from your partner's face. ... Stay on your side of the street. Don't accuse them - talk about yourself. Not "Liz, you're avoidant," but rather, "Liz, I don't feel met.”

“Once you've given your feedback, you're finished. Let go. Detach from outcome, as they say in Alcoholics Anonymous. On Tuesday your partner answers with generosity and accountability. On Thursday he tells you he's in no mood for your bullshit. Tuesday is a good day for you, for your partner, and for your relationship. Thursday is a terrible day for your partner, a mixed day for the relationship, and still a great day for you. You did a fine job of speaking. That's all you're in charge of. Don't focus on results. Instead, focus on how well you handle yourself. Focus on your own relational performance.”

“Okay, so let's say you're the one hearing feedback from your partner - now what? Yield. Don't get defensive, or go tit for tat, or any of that Adaptive Child behavior. You, the listener, also need to be centered. You too need to remember love. What can you give this person to help them feel better? You can begin by offering the gift of your presence. Listen. And let them know they've been heard. Reflect back what you heard. If you're at a loss, just repeat your partner's feedback wheel. ... If you are the speaker, and the listening partner has left out important things or gotten something seriously wrong, help them out. Gently correct them, and then have them reflect again. But don't be overly fussy. Serviceable is good enough. Now that you've listened, you need to respond. How? Empathically and accountably. Own whatever you can, with no buts, excuses, or reasons. "Yes, I did that" - plain and simple. Land on it, really take it on. The more accountable you are, the more your partner might relax. If you realize what you've done, if you really get it, you'll be less likely to keep repeating that behavior. And conversely, not acknowledging what you did - by changing the subject, or denying, or minimizing - will leave your partner feeling more desperate. ... If you are the speaker, it pays to keep it specific. The feedback wheel is about this one incident, period. Most people go awry when they escalate their complaints, moving from the specific occurrence to a trend, then to their partner's character. For example: "Terry, you came late." (Occurence.) "You always come late." (Trend.) "You're never on time." (Trend.) "You really are selfish!" (Character.) When the speaker jumps from a particular event to a trend (you always, you never) to the partner's character (you are a ...), they render their partner ever more helpless, and each intensification feels dirtier. ... Once you've reflectively listened and acknowledged whatever you can about the truth of your partner's complaint, give. Give to your partner whatever parts of their request (the fourth step in the feedback wheel: what I'd like now) as you possibly can. ... And finally, for you both, let the repair happen. Don't discount your partner's efforts. Don't disqualify what's being offered with a response like "I don't believe you" or "This is too little too late." Dare to take yes for an answer. ... Let them win; let it be good enough. Com into knowing love.”

“Focusing on your own relational practice optimizes our chances of making the relationship work, which is not the same as saying we always get what we want. Digest each other's imperfections, and grieve the things you wanted in your relationship that this partnership will not afford. Embrace what you do have, and allow it to be enough, to be an occasion for joy. These are the grown-up skills of intimacy: skills potent enough not only to transform your relationship but ultimately to heal and remake yourself.”

“If a wife truly demands that her emotional needs be met, she may indeed put her marriage on the line. On the other hand, few women who back away from their needs manage to bury their resentment. Their unspoken anger spills out as occasional rage and everyday coolness. Feeling uncherished, many wives unwittingly shut down their own sense of pleasure, as well as their willingness to please their partners. And even if women try to accept and forgive, eventually passion drains away from the marriage along with their authenticity. It is impossible to maintain real connection and overaccommodate at the same time.”

“One of the few stable statistics in our fast-changing world is our rate of divorce, which has hovered between 40 and 50 percent for the last thirty years. Any two people who marry face a grim 50 to 60 percent chance of survival. And if that weren’t sobering enough, one needs to ask further: Of those who remain together, how many do so happily, as opposed to those who stay for external reasons, like their children, finances, religion, or fatigue? Conservatively, we can estimate that at least one out of three, perhaps one out of two, of those couples left standing do not relish their lives together.”

“No generation in history has taken so seriously issues of health and well-being—both for ourselves and our children. And yet, nonetheless, we have never been lonelier. Our sense of community is breaking down, our sense of belonging has seldom felt weaker, and, silhouetted against this backdrop, couples that once loved one another have never had a more difficult time holding fast.”