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Quote by Marcus Buckingham

Work

The One Thing You Need to Know: ... About Great Managing, Great Leading and Sustained Individual Success

This book delves into the core concepts that are crucial for excelling in both management and leadership roles, as well as for achieving long-term individual success. more

Author

Marcus Buckingham
Marcus Buckingham

Marcus Buckingham, born on January 11, 1966, is a renowned author. His works primarily revolve around personal growth, career development, and leadership. Buckingham offers practical advice and strategies to readers with his unique perspective and in-depth research. more

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“Forcing your employees to follow required steps only prevents customer dissatisfaction. If your goal is truly to satisfy, to create advocates, then the step-by-step approach alone cannot get you there. Instead, you must select employees who have the talent to listen and to teach, and then you must focus them toward simple emotional outcomes like partnership and advice....Identify a person's strenths. Define outcomes that play to those strengths. Find a way to count, rate or rank those outcomes. And then let the person run.”