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Quote by Tony Hsieh

“Things are never as bad or as good as they seem.”

Quote by Tony Hsieh

Author

Tony Hsieh is a renowned internet entrepreneur, born on December 12, 1973. He is known for his innovation in the fields of online retail and e-commerce, most notably as the founder and CEO of Zappos, an online shoe and clothing retailer that was later acquired by Amazon for $1.2 billion. Hsieh's insights into entrepreneurship and leadership have been widely disseminated, with his book 'Delivering Happiness' detailing his efforts to create a culture of happiness. more

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“Your personal core values define who you are, and a company's core values ultimately define the company's character and brand. For individuals, character is destiny. For organizations, culture is destiny.”

Character Values Culture Individual Company Destiny Organization Who You Are Core Brands Core Values

Book:Delivering Happiness: A Path to Profits, Passion, and Purpose

Source: Delivering Happiness: A Path to Profits, Passion, and Purpose

“Envision, create, and believe in your own universe, and the universe will form around you.”

Believe Motivational Form Universe Believe In You

Book:Delivering Happiness: A Path to Profits, Passion, and Purpose

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“To WOW, you must differentiate yourself, which means do something a little unconventional and innovative. You must do something that’s above and beyond what’s expected. And whatever you do must have an emotional impact on the receiver.”

Mean Littles Emotional Impact Expected Wow Innovative Differentiate Receiver Unconventional Above And Beyond

Book:Delivering Happiness: A Path to Profits, Passion, and Purpose

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“I don't recall being excited about a new rapper, ever.”

Excited Rapper Recalls

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“Service Over the years, the number one driver of our growth at Zappos has been repeat customers and word of mouth. Our philosophy has been to take most of the money we would have spent on paid advertising and invest it into customer service and the customer experience instead, letting our customers do the marketing for us through word of mouth.”

Years Has Beens Philosophy Growth Numbers Mouths Paid Marketing Customers Advertising Repeats Drivers Branding Customer Experience Word Of Mouth

Author:Tony Hsieh

“Hopefully 10 years from now people won't even realize we started out selling shoes. They will just think about Zappos as a place to get the best customer service.”

People Thinking Years Realizing Shoes Customers Selling Hopefully Selling Shoes

Author:Tony Hsieh

“I believe that there's something interesting about anyone and everyone - you just have to figure out what that something is.”

Believe Motivational I Believe Interesting Figures Something Interesting

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“Open, honest communication is the best foundation for any relationship, but remember that at the end of the day it's not what you say or what you do, but how you make people feel that matters the most.”

People Feels Ends Matter Motivational Remember Honest Communication Foundation The End Of The Day

Book:Delivering Happiness: A Path to Profits, Passion, and Purpose

Source: Delivering Happiness: A Path to Profits, Passion, and Purpose

“The problem when someone feels burned out, bored, unchallenged, or stifled by their work is not the job itself but rather the environment and playground rules given to them to do the job at hand.”

Feels Problem Hands Motivational Jobs Given Environment Bored Burned Playgrounds Burned Out

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Source: Delivering Happiness: A Path to Profits, Passion, and Purpose

“I thought about how easily we are all brainwashed by our society and culture to stop thinking and just assume by default that more money equals more success and more happiness, when ultimately happiness is really just about enjoying life.”

Thinking Culture Enjoy Assuming Our Society More Money Enjoy Life Default Brainwashed Society And Culture

Author:Tony Hsieh