“Reengineering posits a radical new principle: that the design of work must be based not on hierarchical management and the specialization of labor but on end-to-end processes and the creation of value for the customer.”
Quote by Michael Martin Hammer
Author
You May Also Like
“All of management's efforts for Kaizen boil down to two words: customer satisfaction.”
“First study the science, and then practice the art which is born of that science.”
“Detect and fix any problem in a production process at the lowest stage possible.”
Source: A Collection of the Works of William Penn: To which is Prefixed a Journal of His Life, with Many Original Letters and Papers Not Before Published
“It seems to be a rule of wisdom never to rely on memory alone.”
Source: The Portable Emerson: New Edition
