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Quote by Tony Hsieh

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Delivering Happiness: A Path to Profits, Passion, and Purpose

This book delves into the author's experiences in building a successful company and emphasizes the importance of customer happiness, employee engagement, and a strong corporate culture. It provides practical advice on how to align profits, passion, and purpose in business practices. more

Author

Tony Hsieh
Tony Hsieh

Tony Hsieh is a renowned internet entrepreneur, born on December 12, 1973. He is known for his innovation in the fields of online retail and e-commerce, most notably as the founder and CEO of Zappos, an online shoe and clothing retailer that was later acquired by Amazon for $1.2 billion. Hsieh's insights into entrepreneurship and leadership have been widely disseminated, with his book 'Delivering Happiness' detailing his efforts to create a culture of happiness. more

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“When your opponent fears you, then's the moment when you give the fear its own rein, give it the time to work on him. Let it become terror. The terrified man fights himself. Eventually, he attacks in desperation. That is the most dangerous moment, but the terrified man can be trusted usually to make a fatal mistake. You are being trained here to detect these mistakes and use them.”

“The mistakes (of leaders) are amplified by the numbers who follow them without question. Charismatic leaders tend to build up followings, power structures and these power structures tend to be taken over by people who are corruptible. I don't think that the old saw about 'power corrupts and absolute power corrupts absolutely' is accurate: I think power attracts the corruptible.”