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Quote by Bill Hybels

Author

Bill Hybels
Bill Hybels

Bill Hybels, born on December 12, 1951, is an American author known for his leadership and influence in the Christian field, particularly in church growth and leadership training. more

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“To achieve consistently terrific customer service, you must hire wonderful people who believe in your company's goals, habitually do better than the norm and who will love their jobs; make sure that their ideas and opinions are heard and respected; then give them the freedom to help and solve problems for your customers. Rather than providing rules or scripts, you should ask them to treat the customer as they themselves would like to be treated - which is surely the highest standard.”