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Quote by Nafisa Haji

“that there are many things that we cant understand. the past. the bad things that happened... and we become afraid. of what might happen in the future. its okay to be afraid. but we have to keep hoping and believeing... to keep hoping and trying our best to be good and do good. even when we're afraid”

Quote by Nafisa Haji

Book:The Writing on My Forehead
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The Writing on My Forehead

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Nafisa Haji

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“How organizations deal with failures or accidents is particularly instructive. Pathological organizations look for a “throat to choke”: Investigations aim to find the person or persons “responsible” for the problem, and then punish or blame them. But in complex adaptive systems, accidents are almost never the fault of a single person who saw clearly what was going to happen and then ran toward it or failed to act to prevent it. Rather, accidents typically emerge from a complex interplay of contributing factors. [...] Thus, accident investigations that stop at “human error” are not just bad but dangerous. Human error should, instead, be the start of the investigation. Our goal should be to discover how we could improve information flow so that people have better or more timely information, or to find better tools to help prevent catastrophic failures following apparently mundane operations.”

ManagementOrganizational CultureOrganizational LeadershipTechCompany CultureSoftware DevelopmentHuman ErrorInformation Management
Book:Accelerate: Building and Scaling High Performing Technology Organizations
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“Blame and the punishment that follows may satisfy the thirst for vengeance. But we cannot punish and learn at the same time. Punishment keeps in place the belief that the system is safe and the human error was the aberration. Learning requires recognizing the failures built into the system and changing the system. Punishment has nothing to do with prevention.”

AccidentsNonfictionAccidentHuman ErrorHuman Errors
Book:There Are No Accidents
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