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Quote by Janna Cachola

“Customer service is vital. How do we turn PAIN points into opportunities for BROWNIE points.”

Quote by Janna Cachola

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“As a service excellence provider, I always think about how to turn a customer's pain point into brownie points. Never underestimate the power of any customer transaction”

Motivation Leadership Innovation Management Customers Customer Service Service Excellence Organisational Culture Team Culture

Author:Janna Cachola

“Organisational Culture is the generalised mindset that guides your people to live out the company purpose. It strongly influences how your people deliver on your brand promise to internal and external customers. Because of this impact, a clear understanding of your corporate culture is vital, as it's your performance booster, or limiter, in servicing your clients.”

Leadership Team Building Tony Dovale Life Masters Consciously Constructive Organisational Culture Limitless Leadership Adaptagility

Author:Tony Dovale

“People who energize others are higher performers.”

Success Energy Team Work Organisational Culture

Book:Quantraz

Source: Quantraz

“You can do as much leadership development programmes, seminars or workshops, if you don't like people, if you don't love your team, you will not enjoy being leader. Leading is about people and their wellbeing the first foundation to the organisations wellbeing.”

Leadership Aviation Business Success Customer Service Service Excellence Organisational Culture Team Culture Operational Excellence

Author:Janna Cachola

“Strategy has no value if your culture and leadership mindset are wrong”

Happiness Innovation Change Management Tony Dovale Organisational Culture

Author:Tony Dovale

“Assassinating a tyrant is not the solution, it only makes them a martyr to their followers. Stand up to them, strip them of their position, then throw 'em in jail. There's nothing more torturous to a megalomaniacal tyrant than rotting behind bars like a two-bit criminal.”

Social Justice Tyranny Oppression Nonviolence Oligarchy Humanitarian Crisis Tyrant War Criminals Crime Against Humanity Oppression And Government

Book:Either Reformist or Terrorist: If You Are Terror I Am Your Grandfather

Source: Either Reformist or Terrorist: If You Are Terror I Am Your Grandfather

“Laser light flickered all over him as if he was a packet of biscuits at a super-market check-out.”

Funny Shopping Lasers Supermarket

Book:Mostly Harmless

Source: Mostly Harmless

“H Mart is a supermarket chain that specializes in Asian food. The H stands for han ah reum, a Korean phrase that roughly translates to "one arm full of groceries." H Mart is where parachute kids flock to find the brand of instant noodles that reminds them of home. It's where Korean families buy rice cakes to make tteokguk, the beef and rice cake soup that brings in the New Year. It's the only place where you can find a giant vat of peeled garlic, because it's the only place that truly understands how much garlic you'll need for the kind of food your people eat. H Mart is freedom from the single-aisle "ethnic" section in regular grocery stores.”

Korean Asian Food Supermarket H Mart

Book:Crying in H Mart

Source: Crying in H Mart

“Forget about being world famous, it's hard enough just getting the automatic doors at the supermarket to acknowledge your existence.”

Life Jokes World Famous Supermarket

Book:The Grumpy Old Git's Guide to Life

Source: The Grumpy Old Git's Guide to Life

“Dor remembered Victor’s voice. And while they deepen with age, voices are, to one destined to listen for eternity, as distinct as a fingerprint. Dor knew it was him the moment Victor spoke in the shop.”

Author:Mitch Albom