“The objective.. is to achieve a comfort level between the cook/artist/performer and the customer/viewer/diner. And if we can achieve that, and the customers are happy and the cooks are happy, then we have a great experience.” IfsArtistLevelsAchieveComfortCookingCustomersObjectivesCooksPerformersViewersGreat ExperiencesDiners Author:Mario Batali
“To achieve consistently terrific customer service, you must hire wonderful people who believe in your company's goals, habitually do better than the norm and who will love their jobs; make sure that their ideas and opinions are heard and respected; then give them the freedom to help and solve problems for your customers. Rather than providing rules or scripts, you should ask them to treat the customer as they themselves would like to be treated - which is surely the highest standard.” PeopleGivingShouldBelieveIdeasHelpingProblemJobsAsksGoalCompanyOpinionWonderfulHeardAchieveHighestStandardsTreatsScriptsSolveCustomersTreatedProvidingConsistentlyBelieve In YouNormTerrific Author:Richard Branson
“Really good customer service will deliver sales. You are training salesmen to give the best possible advice and then to achieve the sale. People actually like you to ask for a sale because it shows you value their business.” PeopleGivingShowsValuesAsksAchieveAdviceLike YouTrainingCustomersSalesmanSales PeopleGood Customer Service Author:John Caudwell
“The company that employed me strived only to serve up the cheapest fare that the customer would tolerate, churn it out as fast as possible, and charge as much as they could get away with. If it were possible to do so, the company would sell what all businesses of its kind dream about selling, creating that which all of our efforts were tacitly supposed to achieve: the ultimate product -- Nothing. And for this product they would command the ultimate price -- Everything.” IfsKindDreamEffortCompanyAchieveProductsCreatingUltimateSellsCustomersSellingCommandGet AwayTolerateEmployed Author:Thomas Ligotti
“The strong and undeniable fundamentals of low-cost clean energy and the cheapest petrochemical feed-stocks in the world will prevail we believe and we're seeing the demand pool beginning to grow. We have continued to position ourselves in a way that will catch this very sustainable and fundamentally supported wave of volume growth and at the same time, help our customer base achieve their lofty goals of growth as well.” WorldWayBelieveWellsHelpingEnergyStrongGrowsGoalGrowthSeeingAchievePositionCostDemandLowsFundamentalsCleanWaveCustomersPoolVolumeLoftyClean EnergyLofty Goals Author:Alan Armstrong
“Customers are wrestling with mission-critical decisions, evaluating solutions that all sound the same, and struggling to achieve the value they expect, when experience has shown them that far too many solutions come packaged with a high degree of risk and a low probability of success.” ValuesSoundDecisionStruggleRiskAchieveDegreesSolutionsLowsMissionsCriticalCustomersWrestlingProbabilityCritical Decisions Book:Mastering the Complex Sale: How to Compete and Win When the Stakes are High! Source: Mastering the Complex Sale: How to Compete and Win When the Stakes are High!
“Love for coworkers, love for customers, love for the product and love for self. Walt Disney instilled all of these "loves" in his company. Each of these factors is critical to achieving success in any organization.” SelfCompanyAchieveProductsAnd LoveOrganizationCriticalCustomersFactorsWaltAchieving SuccessCoworker Author:Bill Capodagli