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Customer Service Quotes Quotes

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Customer Service Quotes Quotes

“We will judge others based on their behaviors with little to no understanding or regard for their beliefs or values—standards we may not know, nor typically see. When we do this, things can be taken completely out of context because we are assessing their behavior against our expectations, which are produced from our own personal value system.”

MindfulnessRelationship QuotesCommunication SkillsQuotes By Susan C YoungCustomer Service QuotesMotivational Speaker Susan YoungSusanspeaks ComEmployee EngagementPositive First Impression Quotes
Book:The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
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“4 Steps for Understanding Each Other 1. Identify your beliefs and core values; ask how they determine your behaviors and habits. 2. Realize with whom you are interacting and try to identify how their values are explaining their behavior. 3. Assume positive intent. 4. Seek ways to adapt your behavior to help bridge the cultural gap.”

MindfulnessRelationship QuotesCommunication SkillsQuotes By Susan C YoungCustomer Service QuotesMotivational Speaker Susan YoungSusanspeaks ComEmployee EngagementPositive First Impression Quotes
Book:The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
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“When you have orientational awareness, your perceptions and impressions are based on location and proximity. Orientation may imply hierarchy, position, and prestige, or be the result of habits, traditions, and perceptions.”

MindfulnessRelationship QuotesCommunication SkillsQuotes By Susan C YoungCustomer Service QuotesMotivational Speaker Susan YoungSusanspeaks ComEmployee EngagementPositive First Impression Quotes
Book:The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
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“In America, when a man walks in front of a woman it may imply that they are not equals and he is exerting dominance over her, or being arrogant and rude. In a different culture, however, it may be presumed that he is someone worthy of profound respect and is protecting her by going first.”

MindfulnessRelationship QuotesCommunication SkillsQuotes By Susan C YoungCustomer Service QuotesMotivational Speaker Susan YoungSusanspeaks ComEmployee EngagementPositive First Impression Quotes
Book:The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
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“On a recent business trip, I reunited with a friend I had not seen in twenty years. After having a lovely lunch meeting, we came out of the restaurant to walk towards the parking lot. He automatically moved me to the inside of the sidewalk as he walked along the curbside. His orientational awareness illustrated a chivalrous gesture of protection and respect which impressed me greatly.”

MindfulnessRelationship QuotesCommunication SkillsQuotes By Susan C YoungCustomer Service QuotesMotivational Speaker Susan YoungSusanspeaks ComEmployee EngagementPositive First Impression Quotes
Book:The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
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“Sociologically speaking, as Americans we often lack social, cultural, and mindful awareness. We hear the stories of how our arrogance has been known to offend, confuse, and alienate people from other cultures. Arrogance is the thief of mindfulness and it happens from both directions.”

MindfulnessRelationship QuotesCommunication SkillsQuotes By Susan C YoungCustomer Service QuotesMotivational Speaker Susan YoungSusanspeaks ComEmployee EngagementPositive First Impression Quotes
Book:The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
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“To gain greater understanding, clarity, and awareness, you must become aware of your values and beliefs. Think of a triangle or an iceberg. Below the waterline, your beliefs and your values build the foundation for your behavior.”

MindfulnessRelationship QuotesCommunication SkillsQuotes By Susan C YoungCustomer Service QuotesMotivational Speaker Susan YoungSusanspeaks ComEmployee EngagementPositive First Impression Quotes
Book:The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
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“Navigating relationships within our own culture can be challenging enough. When diverse cultures are involved, however, a huge potential for misunderstanding, disrespect, miscommunication, and intolerance is present.”

MindfulnessRelationship QuotesCommunication SkillsQuotes By Susan C YoungCustomer Service QuotesMotivational Speaker Susan YoungSusanspeaks ComEmployee EngagementPositive First Impression Quotes
Book:The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
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“It is crucial to understand that there are myriad interpretations of behavior. When you subscribe only to yours, you may begin to think that everyone else is wrong and thus limit your flexibility and possibility. Developing cultural awareness will make your diverse relationships easier and more productive.”

MindfulnessRelationship QuotesCommunication SkillsQuotes By Susan C YoungCustomer Service QuotesMotivational Speaker Susan YoungSusanspeaks ComEmployee EngagementPositive First Impression Quotes
Book:The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
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“Prepare yourself well by learning how to be more mindful in each interaction. The effort you put forth to gain insight will empower you to make a better impression on others, while enriching your opportunities to build enlightened, trusted relationships.”

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Book:The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
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“Expressing and demonstrating genuine interest for people can connect you on levels you may never have imagined.”

Relationship QuotesCommunication SkillsQuotes By Susan C YoungEmotional IntelligenceCustomer Service QuotesSpeaker Susan YoungEmployee EngagementFirst Impressions QuotesHire Keynote Speaker
Book:The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
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“In The Art of Connection, you will learn simple, yet powerful ways to build trust and rapport for connecting with ease. By being personable and friendly, you will receive more positive and welcoming reactions.”

Relationship QuotesCommunication SkillsQuotes By Susan C YoungEmotional IntelligenceCustomer Service QuotesSpeaker Susan YoungEmployee EngagementFirst Impressions QuotesHire Keynote Speaker
Book:The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
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“Encourage others to talk about themselves by asking questions and listening with genuine interest. Demonstrating such mutual respect will make you all the more fascinating for kinship and camaraderie.”

Relationship QuotesCommunication SkillsQuotes By Susan C YoungEmotional IntelligenceCustomer Service QuotesSpeaker Susan YoungEmployee EngagementFirst Impressions QuotesHire Keynote Speaker
Book:The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
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“As you use fun and humor to reduce tension and connect with laughter, light-heartedness will prevail. Exercising discretion and good judgment in your communication will leave your listener feeling like they have met a person of substance and style.”

Relationship QuotesCommunication SkillsQuotes By Susan C YoungEmotional IntelligenceCustomer Service QuotesSpeaker Susan YoungEmployee EngagementFirst Impressions QuotesHire Keynote Speaker
Book:The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
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