Browse 515 quotes about Customer Service Quotes.
“Different Strokes for Different Folks
“First things first—differences abound! Race, creed, color, gender, national origin, handicap, age, familial status, socio-economics, education, politics, religion, geography, and job status. Does that list look like a poster ad for the ACLU? Add in our vastly different life experiences and things really start to get interesting.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“As if these diverse characteristics weren’t enough, bring them all into a social context where we must work, live, love, and engage with people different from ourselves—is it any wonder that communications can be challenging?”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“The fact that someone is different from you does not make them wrong—it just makes them different. Why would we ever want everyone to be alike anyway? That would make the world boring!”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“Wearing Nametags- On Yourself
The purpose of wearing nametags in the first place is for people to see your name. Otherwise, why bother? We have all seen nametag placements that range from proper to downright raunchy. People can get pretty creative about where they place them and it is not always appropriate. For this book, we will focus on the best practices.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“To make a positive first impression, where is the best place to wear a nametag? Since we shake hands with our right hand, placing your nametag on the right side of your body will make it quickly visible for the best eye contact. Within a few inches of your collar bone and right shoulder will provide greater visibility even when you are sitting down.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“Wearing Nametags- On Others
I enjoy reading nametags and calling people by their names before we have officially met or been introduced. It provides an instant icebreaker. Walking up to someone and saying, “Hi Brenda! I’m Susan!” creates a quick connection that might not have happened were her name not displayed.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“Business Cards
“Do you attend events where business cards are exchanged in a networking environment? My friend Brian Haugen is a networking ninja. His gregarious personality and love for people have enabled him to easily win friends and influence people. He has a lot of tips, but one of his best is regarding how to best handle business cards.
When I asked him for his thoughts on being an effective networker, he shared that there is an art to how to receive someone’s business card with respect and interest. He continued by saying, “When someone hands you their card, take a moment to hold it, read it, repeat their name and then make a comment or ask a question. And make notes on their card to help you remember the exchange.”
This small action communicates you are genuinely interested and want to remember them.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“Too often when people hand us their cards, we quickly slip them into our pockets or purses without giving notice to what it says. Subliminally, it tells the other person that we don’t care or are not interested. Take a moment to demonstrate your interest; this will help your newfound relationship be off to a good start. Small actions can make a significant impact!”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“Have you ever met a new person and within seconds forgotten his or her name? It can be embarrassing, can’t it? Many people will laugh, brush it off, and say, “I simply can’t remember names!” But you should take remembering seriously.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“To remember people’s names, use usual Imagery—Connect the name with a mental picture that will remind you of that person. If his name is Barry, think of berries. If her name is Cheri, imagine her drinking cherry punch.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“To remember people’s names, use rhyming, rhythm, adjectives, and alliteration—Use rhyming (trim Kim), rhythm (Sally sells seashells), adjectives (kind Kevin), and alliteration (Mike likes milk). These ideas may sound silly, but they stimulate your mind to improve your memory.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“To remember people’s names, use association—Creating a connection to something that has been important to you will give a name sticking power. Did you go to the same college? Did you work for his company at one time? Does she have the same car as your best friend? Begin looking for associations and it will make the names more memorable.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“To remember people’s names, create a New Contact—Saving someone’s name shortly after meeting will help you retain it longer. Whether it is on a piece of paper, your cell phone contacts, “friending” him on Facebook, or inviting him to join your LinkedIn network, adding the name to your contacts will make it easy to remember him for a long time into the future.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“To remember people’s names, introduce a “Just-Met” to someone else—Introduce your newfound acquaintance or friend to someone else. As you share her name with another person, the name will become locked into your memory.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“To remember people’s names, Pay Attention—Minimize distractions and focus on what they are saying. Making a concerted effort to concentrate will help you improve your memory.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“Make a Connection to remember people’s names, —Connect their name or a feature on their face with something you already know. This connection will help anchor their name in your mind for future recall.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“To remember people’s names, “Write it Down! —Whether you write their name down on the back of a card, a receipt, a handout, or in a notebook, this simple act will help you remember.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“To remember people’s names, wash, rinse, repeat—Repeat a person’s name upon introduction, throughout the conversation, and as you bid farewell. Try it both in your mind as well as out loud. Avoid nicknames unless otherwise invited.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“The Words You Think
“Your thoughts lay the foundation for your life’s experience. Are you utilizing your thoughts for your highest good or are they harmful to you and others? Are your thoughts building you up or tearing you down? Notice the quality of your words and ask yourself these questions.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“The first priority of the business is to add value to the customers lives, in exchange for payment.
At Mayflower-Plymouth, we're here to help your business figure this out, and to provide holistic solutions.”
“Everyone has a boss, and a business owner's boss is their customers.”
“Everyone has a boss, and a business owner's boss is the customer.”
“Conversation starters. Icebreakers. Openers. However you choose to label them, that moment when the first words come out of your mouth can make or break the outcome of your entire conversation. Been there, done that, right?”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“Meeting someone for the first time has significance, but for some people, the awkwardness can be so great that they avoid a conversation altogether. The person who may be shy, introverted, or afraid of sounding stupid may just choose to remain silent rather than take the risk of engaging in embarrassing dialogue.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“The space between meeting a stranger and making a new friend can be a short distance or a gaping chasm. By understanding how to open a conversation well, you will be better able to bridge the gaps and build rapport more successfully.”
“How do you minimize the awkwardness in that moment? What are some of the conversations starters you've used to open, encourage, and support enjoyable and beneficial conversations?”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“10 Conversation Bridge Builders
1. Simply say hello with a smile.
2. Ask them what they love about their work.
3. Ask natural questions out of genuine curiosity.
4. Get a person talking about what’s important to them.
5. Compliment something positive which you’ve noticed.
6. Engage them with questions which are easy to answer.
7. Introduce them to someone whom you think they’ll enjoy meeting.
8. Ask them if they have any trips or vacations planned.
9. Look for something you may have in common so that the conversation begins with shared interests.
10. Think of questions that begin with how, what, when, why and where.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“Add a fresh twist of creativity to make a stellar impression which people won’t soon forget. Granted, your venue will determine how far you can stretch and how creative you can be. Making small tweaks to your conversation starters can make a memorable impact!”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“14 Awesome Conversation Starters
1. What do you do for fun? Hobbies, recreation . . .
2. What are your super powers? Gifts, talents, strengths.
3. Good morning! It’s great to see you!
4. What is your story? Tell me about yourself.
5. What brought you to __________?
6. Do you have anything special happening in your life (or your business)?
7. What’s the best thing that’s happened this week?
8. Are you living your life purpose or still searching for it?
9. What gives you passion and makes you happy to be alive?
10. Do you have any pets?
11. How do you know the host?
12. When you were a child, what did you want to be when you grew up?
13. If you could go anywhere in the world, where would it be?
14. What's next on your bucket list?”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“Customer Experience Design CX is one of the most important facets of business yet most businesses allow customers to wait 30 minutes on hold to speak to an operator in another country and then wonder why their sales, profits, and market share are decreasing?”
“Being 100 percent in the moment and focusing on the person you’re with is one of the finest compliments you can offer. One of the most respectful and considerate things you can do for another is to truly be with them in the here and now.”
Source: The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
“Just be Nice. Nice—this little word has a big meaning. Use it generously. Being nice helps people feel emotionally safe, allowing for more authentic, trusting, and happy interactions.”
Source: The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
“Be Brave. Bravery takes fortitude—put yourself on the line, even if you risk failing, falling, being embarrassed, or looking stupid—if being brave were easy, more people would be. Just try it!”
Source: The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
“Take the Initiative. Be proactive. If you want to rock your relationship results, it is going to take action, effort, initiative, and choosing to get in the game—so, step up, step out, and show up!”
Source: The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
“When you begin conversations with confidence and listen attentively, you will become more flexible and adaptable in most any situation.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“When you are "off somewhere else" people notice. Have you found yourself in conversations in which you’re so concerned about what you are going to say next, that you don’t even hear what the other person is saying? Guilty as charged, right?”
Source: The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
“A lack of engagement sends the message that you may not care, are not interested, are too busy, or that the other person does not matter to you. Even though this is rarely your intention, it can happen when you’re not being mindful and deliberate to connect in the moment.”
Source: The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
“Employee Engagement
“Employee Engagement” has become a very hot topic in recent years. The escalating statistics for disengagement are alarming. In 2015, the Gallup Polls’ “The State of the American Workforce” survey found that only 32.5 percent of the U.S. Workforce is engaged and committed where they work, and 54 percent say they would consider leaving their companies if they could receive a 20 percent raise elsewhere. Disengagement not only lowers performance, morale, and productivity, but it’s costing employers billions of dollars a year. It's a growing problem, which has many companies baffled.”
Source: The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
“Why is this disengagement epidemic becoming the new norm? A few reasons I have witnessed in speaking with companies across the country include . . .
• Information overload
• Distractions
• Stress/overwhelmed
• Apathy/detachment
• Short attention span
• Fear, worry, anxiety
• Rapidly changing technology
• Entitlement
• Poor leadership
• Preoccupation
• Social media
• Interruptions
• Multitasking
• Budget cuts
• Exhaustion
• Boredom
• Conflict
• Social insecurity
• Lack of longevity
These challenges not only create separation and work dysfunction, but we are seeing it happen in relationships and personal interactions.”
Source: The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
“When you are fully present and engaged in your workplace, you will demonstrate that you care about the success of your organization, are a team player, have a can-do attitude, and will go the extra mile to fulfill and exceed expectations.”
Source: The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
“These qualities make a great impression on your boss, your teams, and your customers. You will be more respected, noticed, and appreciated in the process.
As your own "CEO of Self," projecting this positive level of engagement furthers your own personal reputation and interests for healthy communication, networking, and positive first impressions. An added bonus is that YOU will receive great benefits from putting forth this type of effort. Whether it be self-esteem, new training, cooperation, experience, or a raise or bonus, the rewards are extensive and many.”
Source: The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
“11 Ways to Be More Engaged
1. Care about others.
2. Be 100 percent in the moment.
3. Keep focus on the person you are serving.
4. Try to get involved, engaged, and interactive.
5. Show interest in what matters to other people by listening, acknowledging, and responding.
6. Arrive in the moment anticipating creating a valuable interaction for yourself and others.
7. Move towards the things that inspire you and provide a sense of joy and connection.
8. Reconnect with the essence of yourself and be grounded in that essential relationship.
9. Maintain eye contact and deliver the non-verbal cues that you are fully with the other person.
10. Limit distractions— close the door, silence your phone, hold calls, put tasks aside, etc.
11. Show up to the moment being your best and giving your best.”
Source: The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
“Manners Matter. Courteous behavior is the hallmark of healthy relations and human interaction. Manners ensure you will be more respected, admired, and appreciated. Thank you!”
Source: The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
“Polish the Gold. Be an optimist; look for the best in others, the best in situations, and focus on what is working rather than what is not. It's golden!”
Source: The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
“Service Beyond Self. Value others; have a heart of service and generosity. Rise above self-interest. Ask what you can do for others, not what they can do for you.”
Source: The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
“Mix, Mingle, Glow. Stretch beyond your own comfort zone to speak with, sit with, and start conversations with people whom you do not know. Take the initiative to help other people capture the spotlight and shine.”
Source: The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
“Communication is the soul of all relationships. More than any other skill, it is the heartbeat of success in sales, marketing, marriage, business, friendship, communities, and beyond.”
“Wouldn’t it be wonderful to be a natural communicator and know exactly what, when, why, and how to speak so that your message is conveyed and received as you intend?”
“Since we are all unique and individual, being cognizant of different personality styles will help you better recognize where others are coming from to minimize barriers, build trust, and catapult your newfound communication skills into meaningful connections. The savvy socializer knows this all.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“Communicating negatively (gossiping, bragging, bullying, and criticizing) can be disastrous to your reputation, cause you to lose the respect of others, and leave a terrible impression. Why leave this essential expertise up to chance when it can make or break the success of your relations?”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact