Browse 515 quotes about Customer Service Quotes.
“Wise leaders know that being personable ad friendly is the highly-prized personality for employees who are meeting, greeting, and engaging on the front lines with customers. They are the real ambassadors of good will who make positive first impressions for the organization. Their affinity for being personable and friendly can boost the attractor factor for winning business, loyalty, and rave reviews.”
Source: The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
“The South is known for its "Southern Hospitality," and I feel fortunate to have grown up in such a friendly and caring culture. Our remarkable mother has always exemplified these qualities and has been a consistent role model for making other people feel valued and important.
She will approach new people in most any situation to gift them with a smile and a moment of her time. Regardless of their role, position, or stature, she confidently engages others with animation, enthusiasm, and interest. Her gentility makes people feel emotionally safe and cared for. This degree of friendliness melts resistance, lowers barriers, and opens hearts by valuing humanity. Almost always, her personal connections develop with feelings of mutual respect, appreciation, and friendship.”
Source: The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
“What About the Social Introvert?
Perhaps you don’t want to talk! Maybe you prefer to speak only when responding to another person. If you tend to be more reserved and less gregarious, the expression on your face will speak volumes. A pleasant expression and a genuine smile communicate friendliness and approachability that will lead you to a positive experience. Your body language engages—without words.”
Source: The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
“We all know that person—the one who wakes up on the right side of the bed; the one who surely consumed a bowl of sunshine for breakfast; the one who asks how you’re doing and means it. How do they emanate that much light? How can we also appear more friendly and personable? How can we be that light for others?”
Source: The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
“10 Ways to Be More Personable and Friendly
1. Listen more than you speak.
2. When you do speak, ask questions of the other person before volunteering your own story.
3. Show a genuine interest in what the other person has to share.
4. Keep the focus on the other person. People love to talk about themselves—their kids, their significant other, their pets, their job, etc.
5. Keep a positive attitude, a smile, and eye contact.
6. Be the glue that holds the conversation together. And learn to be the glue that keeps other groups of people together.
7. Laugh at other people’s jokes.
8. Take the initiative to say hello and introduce yourself.
9. Get in tune with other people’s emotions.
10. Embrace small talk as a positive way to begin new conversations.”
Source: The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
“It can be a mean world; sadly, there is no shortage of rude people. Throughout my travels, I pleasantly discovered that if you are friendly to others, they will usually mirror the same in return. Regardless of which cities or countries I visit, the majority of people I encounter tend to be friendly, personable, and caring.”
Source: The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
“When we trust someone or something, we place our faith and confidence in their word, reliability, and deeds. Without trust and rapport, a relationship can be cut short before it ever gets started.”
Source: The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
“Since when does business say you can’t have it all? You can absolutely create a product that serves both high-end clients and those with smaller budgets. I love business—because business is who I am.
I say you’re all my clients, so how can I serve you today?”
“To me everything in business boils down to this: do you genuinely care about your customers - or just their cash?”
Source: Soul Trader
“Discretion is my motto. Invisible customer service is my goal.”
Source: The Maid
“It should make us take seriously the consequences of a culture in which openness and acceptance are nothing more than part of the job description that some people despise and leave behind like a worn-out shirt once they leave work.”
“BE HERE NOW
Do you feel fully present and engaged in the way you live your life? Do you immerse yourself in the moment or do you strive and struggle as you negotiate the distractions of our modern world? It’s easy to have blind spots regarding how you are showing up for life when you are consistently bombarded with distractions, commitments, and personal preoccupations, isn’t it?”
Source: The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
“Active listening is not only a matter of making yourself available to hear someone talk, but it is showing the sender, physically, that you are receiving and understanding their message on all levels.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“14 Ways to Become an Incredible Listener
1. Be present and provide your undivided attention.
2. Seek first to understand, then to be understood.
3. Listen attentively and respond appropriately.
4. Minimize or eliminate distractions.
5. Focus your attention and energy with singleness of purpose on what the other person is saying.
6. Quiet your mind and suspend your thoughts to make room in your head to hear what is said—in the moment!
7. Ask questions and demonstrate empathy.
8. Use your body language and nonverbal cues constructively and pay attention to theirs.
9. Follow the rhythm of their speech; hear their tone.
10. Repeat and summarize what you have heard them say to confirm understanding.
11. Be open-minded and non-defensive.
12. Respond rather than react.
13. Be respectful, calm, and positive.
14. Try to resolve conflicts, not win them.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“Now let’s look at the flip side. When a diligent and caring person receives your complaint, they have the power to turn a challenge into a triumph. Through active listening, they demonstrate that your satisfaction is their top priority. They not only seek to solve your problem, but they are dedicated to re-earning your trust, your respect, and keeping your business.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“If you have ever experienced this type of unprofessional treatment, I doubt you would even consider giving them business in the future. Interrupting, ignoring, patronizing, or antagonizing a customer is like pouring gas on a fire and creates a more explosive situation than the original complaint. Still, it continues to happen every day, costing companies millions in lost revenue.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“Have you ever had a legitimate complaint as a customer which made you angry, upset, or frustrated? How was it “handled?" If you were dealing with an inept, uncaring, or untrained employee, they may have made matters even worse by being rude, defensive, or apathetic. Simple acknowledgment and validation of your complaint is sometimes all that is needed. Without it, you're left frustrated or upset.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“Active listening is the ultimate "Golden Rule" for sensational customer service. Just as the important people in your life will feel more valued and appreciated when you actively listen, so will your customers.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“Active listening is one of the best services a company can provide.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“ASK YOURSELF: How can you utilize active listening to provide sensational customer service? How will this help resolve complaints from unhappy customers?
• Give them your full attention and listen without interruption or defensiveness.
• Thank them for bringing the issue to your attention.
• Take their concerns seriously and share their sense of urgency to resolve the problem quickly.
• Ask questions and focus on what they are really saying.
• Listen to their words, tone of voice, body language, and most importantly, how they feel.
• Beware of making assumptions or rushing to conclusions before you hear their concern fully.
• Explain, guide, educate, assist, and do what’s necessary to help them reach the resolution.
• Treat them with respect and empathy.
When you do an amazing job of resolving an unhappy customer’s problem, you may end up impressing them more than if the problem had never occurred. You may have just earned their loyalty . . . forever!”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“This method enabled me to expand my territory and create a strong network of loyal customers for referrals and repeat business. Make active listening a deliberate part of your business plan and success strategy. You will not only grow your business, but also make wonderful friends along the way.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“My success with customers on the telephone wasn’t by using pushy sales methods, but by engaging people in meaningful conversations which could lead to friendships on the phone before I ever met them. I would ask questions, listen to their stories, respond to their needs, develop rapport, and earn their business. When we would finally meet in person, it felt less like an introduction and more like a reunion. It was not only good business, we had fun in the process!”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“For sixteen years, I had a spectacular real estate career in Tallahassee, Florida. I loved receiving telephone inquiries and making cold calls. I knew that if I could meet people on the phone, I could usually turn them into buyers.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“People love to be happy, enjoy a hearty laugh, and simply have fun. When you’re happy, everything feels right in the world and life is good. Knowing that this is a universal yearning, what can you do to feed the need and bring out the best in others?”
Source: The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
“Having a sense of humor can be one of your greatest assets and equip you with an undeniable "attractor factor." The benefits extend far past a quick wit and spontaneous laughter. It can help you lower stress levels in yourself and others, diffuse difficult situations, interact more easily, and provide health benefits for improved well-being.”
Source: The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
“Humor lightens our spirits, comforts us through the challenge, brings people together, and helps us to remember the positive sides of life. When your presence and personality bring this welcomed delight and joy to others, you are a pleasure to know and you leave them wanting more.”
Source: The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
“When I was a young and aspiring speaker, I sought mentorship from a man who had been a Dale Carnegie trainer for decades. Eagerly wanting to know how to improve my stage presence and build my career, I contacted Dr. Joe Carnley in Destin, Florida and invited him out to lunch.
After we placed our order at the Harbor Docks Restaurant, he dove right in and gave me some of the best advice of my life. He said, “Susan, you have to make them laugh! When they leave your presentations, you want them to feel better and leave happier than when they came in. Help them enjoy your time together.”
He continued to describe the magical power that humor has over the human spirit. When we craft humor into our speeches, we can take our audiences on a journey they will never forget.
Immediately after our delightful lunch ended, I drove straight to a Books-a-Million store and headed for the humor section. Since I was not a particularly funny person, I needed all the help I could get. For over an hour I stood there reading titles, flipping through funny books, and enjoying outrageous belly laughs, giggles, and snorts. People were staring, and probably thinking, “I want what she is having!”
The humor section was one of the smallest in the entire bookstore, but it may well have been the most important. When I turned around, I noticed the opposite aisle was the “Self-Improvement” section. It ran half the length of the store and displayed hundreds of books. At that cathartic moment, I had a huge "Ah-Ha" moment.”
Source: The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
“If people would read more of these humor books, they wouldn’t need all those self-improvement books!”
Source: The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
“Follow your heart, but take your brain with you!" After buying an armload of funny books filled with clean jokes, one-liners, and speech openers, I discovered how truly "spot-on" Joe had been. Inserting humorous zingers throughout my programs has worked like a charm and improved my presentation skills.”
Source: The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
“Life wasn’t meant to be so serious. Enjoy life, be fun, spend time with people who make you happy, widen that smile, and laugh out loud. Learn to laugh at yourself.”
Source: The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
“Expand Your Repertoire . . .
Professional humorists and comedians, like Jeanie Robertson, maintain joke files filled with assorted topics, anecdotes, and titles. When something outrageously funny happens, she makes a note of it, puts it away, and saves it for the day she can integrate it into her hilarious presentations.”
Source: The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
“Find Your Funny Bone . . .
Life provides plenty of material for things for you to laugh at. Seek irony, coincidence, and the abundance of simple humor in life’s little absurdities.”
Source: The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
“Watch, Listen, & Learn . . .
Broaden your sense of humor by watching funny movies and shows, reading funny books, visiting live comedy shows, or enjoying YouTube clips.”
Source: The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
“Clown Around . . .
Nancy Weil of The Laugh Academy gives people she meets red clown noses and shows them how to use them. Promoting laughter as a cure for stress and negativity, she makes a positive and memorable impact and gives others permission to play.”
Source: The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
“How's your humor? What can you do to have more humorous lines to use in the right place at the right time? I highly recommend it! Laughter is the best medicine indeed. Not only will you enjoy the experience yourself, but the people around you will enjoy the entertainment.”
Source: The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
“So, what if you are not naturally funny? Don’t get discouraged. Do your research, gather ideas, and find your fun. Seek ways to laugh. Not only will doing this provide you with new material for making a great first impression, but laughter will bring you personal delight and satisfaction. Putting a smile on someone’s face is one of the best gifts you can deliver.”
Source: The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
“When Humor Falls Flat
“Humor is not a "one-size fits all" guarantee. What is hilarious to one person may be offensive to another. By being emotionally intelligent and self-aware, you can discern how, when, why, or where to be funny . . . or not. You might be walking on thin ice and risk making a damaging first impression if you use humor that is:
• At the expense of others.
• Thoughtless sarcasm.
• Belittling or condescending.
• Hitting below the belt.
• Creepy or profane.
• Raunchy humor with sexual innuendo.
• Politically incorrect.
• Mean-spirited.”
Source: The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
“Know your audience! With the high level of cultural sensitivity these days, it is often better to err on the side of caution. If you don’t want your humor to come back and bite you, don’t hurt one person to entertain another. We can have humor without making fun of other people.”
Source: The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
“I have noticed generational humor exists as well. Since our frames of reference and cultural influences vary, there is a lot of room for misinterpretation and the potential to not "get it.”
Source: The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
“Don’t try to make a joke just to make a joke. Sometimes, as human beings, we so want to fit in and connect that we try TOO hard to be something we are not. It’s okay if you’re not the life of the party. It’s fine if you’re not a stand-up comedian. Just be you. Real life provides real humor when we’re paying attention to it. Share what makes you laugh.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“Think of fun ways you can connect with your business or social circles. When you’re with your tribe—or like-minded people—they’ll laugh and learn right alongside you.”
Source: The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
“My friend Scott Friedman (ScottFriedman.net) is a motivational humorist who specializes in employee engagement, celebration, and customer service. He teaches organizations that when their organizations are happy, they enjoy increased productivity, higher performance, better engagement, and elevated levels of health and well-being among their people.
In his book, Happily Ever Laughter, Scott shares, “Personal stories are excellent (and entertaining) catalysts both for communicating big ideas and for presenting your most original humor. Better yet, stories let you provide more substance in less time. Jokes, on the other hand, have less reach substance-wise. Why? Because a joke is meant to entertain. A story, on the other hand, has inherent meaning. Stories allow the audience to get to know you, your imperfections, your flaws, and your foolishness. You can be vulnerable right there with audience watching. You can entertain, enlighten and teach all in the same effort.”
Source: The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
“Humor can heal the heart, instill hope, bring people together, and remind them that life isn’t meant to be so doggone serious. Why not use it for good? There is no denying that humor’s uplifting, energizing, and positive impact can transform lives for the better.”
Source: The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
“Choose the Happy Side of Life. Seek ways to bring humor, laughter, and joy to work. It will not only make work more fun, but it can positively impact your bottom line.”
Source: The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
“Discretion & Good Judgment . . .
The flagrant lack of decorum, reckless behavior, and poor judgment exhibited in our world today continues to astound. Even those who never dreamed they’d be caught in their most embarrassing moments risk public exposure from the ever-present smart phones and non-stop social media.”
Source: The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
“A discreet person . . .
• is strong, yet humble;
• expresses genuine concern and interest;
• exercises caution to avoid unnecessary risks;
• knows intuitively when a situation or conversation is heading in the wrong direction;
• does not need to tear others down to build himself up;
• refrains from using foul language or speaking brashly;
• regulates her reactions and responds appropriately;
• takes the higher road rather than wrestling in the mud;
• remains gracious and poised in the heat of the moment;
• refrains from unnecessary confrontations;
• does not break confidence or share other people’s secrets with which they have been entrusted;
• communicates with deliberation and confidence.”
Source: The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
“Even if you’re not broadcasting your personal life to the universe through social media, choose your confidants wisely and with discretion. Your ability to keep your personal details close to your vest will encourage others to feel that you are trustworthy enough to be trusted with their personal details.”
Source: The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
“UN-Impressive Acts of Indiscretion
• Forwarding other people's emails without getting permission.
• Throwing other people under the bus to save yourself.
• Talking loudly, being boorish and insensitive to the others around you.
• Flagrant cheating.
• Burning bridges.
• Talking smack.
• Dissing your competitor to your customer.
• Oversharing and revealing too much personal information about yourself and others.
• Breaking trust by sharing someone else’s secrets.
• Being passive-aggressive to manipulate a situation or person.
• Saying one thing and doing another.
• Being two-faced.
• Lying by omission.
• Dispensing bulls#@%!”
Source: The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
“8 Ways to Shine a Positive Light on Others
1. Let the other person appear smart. The person who desperately tries to be the smartest person in the room inevitably comes off as the least.
2. Don’t bring attention to anything which may embarrass another person. Whether your conversation partner has poor grammar, a pimple on his chin, or lacks social grace, a discreet person does not say or do anything which would make another feel ashamed, embarrassed, or humiliated. Allow the other person to maintain his own grace and dignity.
3. Ask their opinions, seek their advice, ask them inquiring questions. By allowing them to reveal their opinions and knowledge, you will demonstrate respect and make them feel important.
4. Practice patience. Sometimes it takes a person a moment to gather her thoughts, process information, or respond appropriately. Your patience is respectful and appreciated.
5. Maintain your calm. Rather than react with anger or defensiveness, regulate your response and shift the energy into a more positive direction.
6. Put your ego aside. Allow another to triumph and enjoy the spotlight.
7. Be aware and concerned for the feelings of others.
8. Purposely seek ways to put others at ease and make them feel comfortable.”
Source: The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
“Oversharing
Why do some people feel the need to share their deepest, darkest secrets with complete strangers or on social media? How could saying too much, too soon possibly help their case or earn the respect of others? Perhaps their insatiable need to share every sordid detail of their existence satisfies a yearning to get attention, gain sympathy, or make friends.”
Source: The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact