Browse 515 quotes about Customer Service Quotes.
“The irony is that their enthusiasm for personal revelation can backfire badly and have the opposite effect. People become their own worst enemies and don’t need anyone else’s help in making themselves the brunt of gossip, judgment, and ridicule. A person who overshares demonstrates a lack of dignity, maturity, and discrimination, and it may also be a strong indicator of self-absorbed narcissism and exhibitionism.”
Source: The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
“Learn to choose your battles carefully. When you exercise discretion, you will realize that most fights are best avoided. Let those sleeping dogs sleep!”
Source: The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
“The truth may be true, but a discreet person understands that speaking the truth isn’t always helpful. It can also be hurtful and harmful.”
Source: The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
“When we look at our words and deeds in this context, it strengthens our resolve to be incredibly selective. Everything we say and do becomes a part of who we are and how we connect to others.”
Source: The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
“1. Building Trust & Rapport. Trust and rapport are the heartbeat of business, the backbone of high performing teams, and the secret sauce for healthy relationships.”
Source: The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
“Be Interested & Interesting. People will be more interested in you when you are interested in them. If you want to impress, talk to them about . . . them.”
Source: The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
“Indiscretion and poor judgment not only can destroy a positive first impression, they also can have lasting negative consequences for which there is no return. Even years into the future, moments of indiscretion in the past can come back to bite you when you least expect it.”
Source: The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
“The best safeguards you have are to live with dignity, love, and self-respect, and to make choices you can be proud of in the first place. Even as an adult, I still think to myself—what would my mother say?”
Source: The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
“The dictionary defines discretion as the quality of showing discernment, the ability to make responsible decisions, and behaving or speaking in such a way as to avoid causing offense to others or revealing private information. Doing what is right is not always easy and can require uncommon courage. Be brave my friends, living right is its own reward.”
Source: The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
“Discretion is the Larger Part of Valor
Discretion represents both your personal self-respect and the respect you have for other people. A discreet person has the wisdom to differentiate between good and bad, right and wrong, and favorable and unfavorable.”
Source: The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
“To Disclose or Not Disclose
I just saw a poster: "Dirty laundry goes here (laundry basket) not here (Facebook logo)."
Online and in person, withholding personal information is a discreet way of regulating what people learn, think, and know about you. There are times when keeping it real and keeping it honest will reveal your authenticity and trustworthiness, but there are other times, however, when things are better left unsaid or locked away. Hence the term TMI, meaning "Too Much Information!" Discretion is part of "keeping it real" in professional (and self) respect.”
Source: The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
“There will be times when you would be wise to err on the side of caution. And rather than making a magnificent misstep, zip your lip and bite your tongue for personal and professional self-preservation.”
Source: The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
“Usually this kind of self-serving “honesty” will sabotage your success. If you can't say something nice, don't say anything at all. Realize that sometimes your own words can, and probably will, come back to be used against you.”
Source: The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
“Let Sleeping Dogs Lie
When I hear someone expressing an adamant opinion which is diametrically opposed to my own, I have a strong temptation to try to convince them otherwise. But what value is there in attempting to prove another person wrong? How would that solve anything?”
Source: The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
“The variety of political positions shared on Facebook in the 2016 Presidential Election was both entertaining and, sadly, destructive. I observed friends of a lifetime divide into different camps and sacrifice their friendships through argument and debate. As an avid reader and political junkie, I had to hold myself back from expressing my opinions or presenting factual evidence which would obliterate others’ claims. Why would I jump into the fray? All it would do is hurt the friendship. Rarely does arguing political positions change an opinion or belief.”
Source: The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
“Have you met people who are so set on exerting their position that they are oblivious to the feelings of others? That their being right is more important than being kind? We all must consider which stance is the most beneficial. Might I suggest . . . kindness?”
Source: The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
“Why do some people feel the need to throw a person's errors or weaknesses in their face or criticize their shortcomings? What benefit can they possibly receive from proving someone wrong to prove they are right? This level of insensitivity and self-centeredness leaves collateral damage in its wake and destroys positive impressions.”
Source: The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
“The Truth Can Hurt . . .
“Honesty is one of your most valuable virtues, however, when used without discretion, it can reap unfavorable repercussions.”
Source: The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
“Be Personable & Friendly. People who are genuinely warm and sincerely kind are easy to talk to, easy to like and bring a positive vibe to new encounters and social situations.”
Source: The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
“Be a Discovery Expert. Be inquisitive. A wonderful way to get to know someone is simply by asking questions. The more you ask, the more you can learn . . . about people, work, life.”
Source: The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
“Use Discretion & Good Judgment. Don't share your most embarrassing moments with public exposure. Doing what is right is not always easy and can require uncommon courage. Be brave my friends, living right is its own reward.”
Source: The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
“Use Fun & Humor. Humor lightens spirits, comforts through a challenge, brings people together, engages, and entertains. Bring delight and joy to others and you will leave them wanting more.”
Source: The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
“Make Others Feel Important. We all have an innate desire to feel important, be special, and feel appreciated. In your words and behavior help others feel important.”
Source: The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
“Commonality & Camaraderie. By identifying, developing, and connecting powerful points of reference to others, you will have a rich resource of information from which to engage in stimulating conversations and connect on amazing levels.”
Source: The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
“Trust and rapport are essential for moving a positive first impression forward to create a meaningful and lasting connection. They are the heartbeat of business, the backbone for high performing teams, and the secret sauce for healthy relationships.”
Source: The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
“Research by the Income Center for Tradeshows found that people are twice as likely to remember you if you shake hands. According to the American Management Association, it takes only one-fortieth of a second to create a human bond. Whether you shake someone’s hand, squeeze their arm, or touch their shoulder, make these moments count to be remembered favorably.”
Source: The Art of Body Language: 8 Ways to Optimize Non-Verbal Communication for Positive Impact
“A person who offers a loose handshake, on the other hand (pun intended), may be interpreted as being uninterested, lacking confidence and self-esteem, weak, or being wishy-washy. Whether too strong or too weak, a bad handshake can set you back and close down a potentially rewarding relationship before it ever gets started.”
Source: The Art of Body Language: 8 Ways to Optimize Non-Verbal Communication for Positive Impact
“A simple handshake is not always a simple handshake. The way it is delivered can take on a million meanings and interpretations. As with every other form of body language and non-verbal communication, you are sending silent messages simply by the way you shake hands.”
Source: The Art of Body Language: 8 Ways to Optimize Non-Verbal Communication for Positive Impact
“A strong handshake conveys confidence, clarity, strength, and intention. As with everything else in life, if it is overzealous, it may be seen as aggressive, arrogant, or dominating. A bone-crushing vice-grip is just plain obnoxious and one of the fastest ways to make someone angry.”
Source: The Art of Body Language: 8 Ways to Optimize Non-Verbal Communication for Positive Impact
“What does a solid, comfortable, impressive handshake look and feel like? To deliver a great handshake . . .
• Extend your right hand out vertically at a comfortable waist level toward the person you are meeting.
• Connect hands with web to web contact made between the thumb and index finger.
• Be intentional and appropriate by showing mutual respect and teamwork.
• Gently squeeze firmly enough to be confident, yet lightly enough to be gracious. Shake a few times for good measure.
• Discreetly rotate your wrist so that your hand is slightly on top of theirs when you want to subconsciously convey self-assurance.
• Make eye contact and smile to show sincerity. Throw in an acknowledging head nod for good measure. Avoiding eye contact may be interpreted that you are not attentive or have something to hide.
• Introduce yourself and when they share their name, repeat it back to them to help you remember it. “It is nice to meet you John.”
• When in doubt, mirror their handshake to adapt to what makes them feel comfortable. Customize accordingly to the gender, age, position, personality, and culture of the person you are meeting.”
Source: The Art of Body Language: 8 Ways to Optimize Non-Verbal Communication for Positive Impact
“Palm Reading 101
• Palm Up— Conveys openness, service, humility, and sympathy.
• Palm Down—Demonstrates authority, superiority, and control.
• Palm Vertical—Shows you are meeting on equal terms with a mutually respectful greeting.
• Palm Wet, Cold, or Clammy—Ick! The "dead fish" is creepy. Make your hands warm and dry before reaching out to touch someone, please! It can also be conveyed as being nervous or over-excited.
• Palm Perfect—This is my favorite. Better known as the "hand hug." While you are shaking hands with your right hand, place your left hand on top, wrapping both people in warmth and trust. This two-handed shake illustrates affection, caring, or concern, especially when you then reach up to grasp their arm or shoulder.”
Source: The Art of Body Language: 8 Ways to Optimize Non-Verbal Communication for Positive Impact
“High fives and fist bumps have become the popular alternatives to traditional handshakes, especially among the younger generations. As a new social norm, they are used as a greeting, an approval, an acknowledgement, a celebration, and a gesture of understanding. High fives and fist bumps are also viewed as a healthier alternative to traditional handshakes because they don’t spread germs.”
Source: The Art of Body Language: 8 Ways to Optimize Non-Verbal Communication for Positive Impact
“Considerations & Exceptions for Impressive Handshakes
• Be mindful of a person’s age; be tender with arthritic hands. In that case, a loose and gentler handshake is a gesture of sensitivity and compassion.
• Show interest; even if your right hand is full, offer your left hand.
• Demonstrate respect when you are caught in an introduction while seated; try to stand.
• Be instinctive about when to allow the length of your handshake to linger to express unity, connection, or sympathy.”
Source: The Art of Body Language: 8 Ways to Optimize Non-Verbal Communication for Positive Impact
“All hugs are not created equal. Some people are naturally gifted in showering others with warmth and affection. They can hug with such a sincere intention it transcends a handshake. Their hugs feel genuine, non-threatening, and are emotionally consistent with the relationship they share with the "hugee.”
Source: The Art of Body Language: 8 Ways to Optimize Non-Verbal Communication for Positive Impact
“communication skills, quotes by Susan C Young, relationship quotes, emotional intelligence quotes, motivational speaker Susan Young, body language quotes, handshake quotes, make a positive first impression quotes, susanspeaks.com, customer service quotes”
Source: The Art of Body Language: 8 Ways to Optimize Non-Verbal Communication for Positive Impact
“Brian is a deeply compassionate man who was sad to learn that his work colleague, Tom, had lost his 17-year-old daughter to a drug overdose. When Tom returned to work weeks later, Brian approached him and said, “Man, I am so sorry. There are no words to express my condolences.
“Brian reached out to hug Tom. At first, he was rigid and on guard, but with Brian’s genuine embrace, he felt Tom release into his safety. Tom had been so incredibly strong for his wife and family that Brian’s powerful hug allowed him to surrender into another man’s strength. It was a memorable and powerful step towards healing. Sometimes a hug at the right time, even if spontaneous, can be the kindest thing you can do for another human being.”
Source: The Art of Body Language: 8 Ways to Optimize Non-Verbal Communication for Positive Impact
“Hugging is quite an intimate contact. Considering the studies done on proxemics we looked at earlier; when you get within two feet of another person you are inside their intimate space. There are some people who truly do not want you in their 'bubble' unless you are close friends or they’ve given you permission. Assuming familiarity incorrectly can destroy rapport, make a bad impression, and risk everything you have done well up to then.”
Source: The Art of Body Language: 8 Ways to Optimize Non-Verbal Communication for Positive Impact
“Look for all of the possible missteps in the following scenario. My friend Amy arrived at a consultation with her Hispanic business partner. The African American woman to whom they were delivering their presentation was a long-time friend of her partner’s. Her partner was greeted with a hug and Amy was greeted with a handshake. The meeting was a great success.
As it came to a close, the two friends hugged. With enthusiastic affection, Amy went to hug the African American client. The woman took a step, turned her shoulder to block the hug, and looked at Amy with dismissive anger. It was almost a defensive move. Her partner, recognizing this, put her arm around Amy to soften the situation and make light of the inappropriate gesture.
Everything turned out fine, but Amy was baffled by the barrier. She was confused by the woman’s reaction since their interaction had been cordial and positive. She wondered if she had been socially insensitive or culturally inappropriate. After much reflection, however, she realized that she had simply been too quick to assume familiarity. Thankfully, she earned and learned the lesson quickly to become more aware. Amy eventually earned the trust of her client and secured her valuable business.”
Source: The Art of Body Language: 8 Ways to Optimize Non-Verbal Communication for Positive Impact
“Physical touch is one of my primary love languages. For those of us who share this love language, touching is an endearing gesture of affection, appreciation, and connection. It is not intended to be inappropriate in any way when we hug you upon meeting, pat your back, or squeeze your arm.
For us, it is an enthusiastic demonstration of friendship. However, there are many people who do NOT like to be touched—men or women. In spite of our good intentions, touching can make others feel awkward, offended, and in the worst-case scenario, violated. It is crucial to be vigilant and socially aware enough that you can read people’s cues to know when to pull back and contain yourself.”
Source: The Art of Body Language: 8 Ways to Optimize Non-Verbal Communication for Positive Impact
“Confession. Years ago, I was invited to a cocktail party for an Asian-American networking group. As I introduced myself to a Japanese businessman, I reached out and firmly shook his hand. Much to my embarrassment now, I automatically took my other hand and wrapped our hands in a “hand hug.” This is a common gesture of friendship in the South. As his wife approached, however, she appeared appalled and felt disrespected that I was touching her husband. Our cultural differences were marked. Despite this cultural mishap, I was able to redeem myself. We all moved past it and delighted in an interesting conversation. Physical touch is a touchy topic (pun intended), especially when various cultures are involved.”
Source: The Art of Body Language: 8 Ways to Optimize Non-Verbal Communication for Positive Impact
“Seek to make others feel comfortable by demonstrating respect for their individual needs as well as their cultural norms. Your consideration and heightened awareness will guide you well—and help you make a great first impression.”
Source: The Art of Body Language: 8 Ways to Optimize Non-Verbal Communication for Positive Impact
“Approachability. Being warm and inviting demonstrates comfort, care, and emotional safety all of which encourages engagement. Your openness says, “I’m happy to meet you and am glad you’re here.”
Source: The Art of Body Language: 8 Ways to Optimize Non-Verbal Communication for Positive Impact
“Handshakes, Hugs & Other Touching. Learning how to touch appropriately can elevate your presentation, demonstrate respect, and convey confidence.”
Source: The Art of Body Language: 8 Ways to Optimize Non-Verbal Communication for Positive Impact
“Orientation & Proximity. Be aware of the orientation between yourself and others so that you can be sensitive and responsive to their comfort zones.”
Source: The Art of Body Language: 8 Ways to Optimize Non-Verbal Communication for Positive Impact
“Smiling and Expressions of Emotion. A genuine smile is inviting, contagious, and encouraging. People do read a book by its cover and your expressions provide a glimpse for what they’ll find inside.”
Source: The Art of Body Language: 8 Ways to Optimize Non-Verbal Communication for Positive Impact
“Eye Contact. Direct eye contact is one of the best compliments you can give to another. You are subliminally telling them that you are listening, they matter, and that what they have to say is important.”
Source: The Art of Body Language: 8 Ways to Optimize Non-Verbal Communication for Positive Impact
“Energy & Aura. You release your own distinctive energy signature which naturally produces a physical presence. When you emit positive energy, thoughts, feelings, and vibrations, you attract more positives into your life.”
Source: The Art of Body Language: 8 Ways to Optimize Non-Verbal Communication for Positive Impact
“Whether you smile to make a great first impression for customer service, building rapport, communicating your intentions, networking, sharing your happiness, closing deals, or demonstrating you are fully present and engaged, smiling is the key to your success.”
Source: The Art of Body Language: 8 Ways to Optimize Non-Verbal Communication for Positive Impact
“Smiling Bloopers
• Insincere smiling can backfire! (Different from a shy smile that just beckons a friendly "hello.")
• Transitioning from a smile to a straight face, too quickly, may give others the impression that you are fake or do not like them.
• Going overboard and smiling all the time, especially when it is inappropriate, will make you appear insincere.
• If your mouth smiles, but your eyes don’t, there is a disconnect that can make you appear less authentic and trustworthy.”
Source: The Art of Body Language: 8 Ways to Optimize Non-Verbal Communication for Positive Impact
“Have you decided to simply smile and nod to avoid a confrontation with someone who was being a jerk? Have you ever feigned agreement with your face to get along with others, even when you disagreed with their position? We all have. Your expressions of emotion can protect you at times in awkward situations, and when used with integrity. Test the waters by responding with an expression of curiosity or bewilderment when someone is acting inappropriately.”
Source: The Art of Body Language: 8 Ways to Optimize Non-Verbal Communication for Positive Impact