Browse 515 quotes about Customer Service Quotes.
“Hostess with the Mostest
“Think of a time when you have had a party in your home or had friends over for dinner. Didn’t you want to make sure they were nurtured, cared for, and well-taken care of? Didn’t you want your guests to interact with each other and enjoy the experience so they would remember it fondly?”
Source: The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
“In his book, Networking is a Contact Sport, Joe Sweeney advises that when you attend networking events, act as if it is your party and you are the host or hostess. By doing this, you will help others be at ease and demonstrate a heart of service and generosity.”
Source: The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
“Inversely, when you are in a small group of people or friends and you don’t make the effort to speak to everyone, it may be considered as rude. Rather than run the risk of people feeling neglected or dismissed, make the effort to Mix, Mingle, and Glow . . .”
Source: The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
“Mix
• Be situationally aware and pay attention to the people in the room.
• Introduce guests or help strike up a conversation.
• Be the one who takes the initiative and makes and effort to “work the room.”
• Make eye contact and acknowledge others with a smile and friendly gestures.
• Greet people as they arrive, even if it is not your expected role.
• Spot the people who may be first timers or guests and help them feel more welcomed and embraced.”
Source: The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
“Glow
What can you do and how can you be in order to bring out the best in others and truly help them shine?
• Be complimentary; say something nice.
• Be a great listener and make them feel like you are hanging on every word.
• Create enthusiasm and anticipation for the person they are getting ready to meet.
• Act as you have personally invited them to the party and help ensure they have a wonderful time.
• Give people an experience, not just a conversation”
Source: The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
“The actor, writer, and director Woody Allen once said, “80% of success is just showing up!”
You Can Show Up By . . .
• Participating.
• Sharing ideas.
• Being dependable.
• Keeping your word.
• Taking the initiative.
• Volunteering to be of assistance.
• Being there when a friend needs you.
• Raising your hand and asking questions.
• Attending your children’s sporting events.
• Taking your place and claiming your space.
• Demonstrating that you have something to offer.”
Source: The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
“To Move from Woe to Wow with an Unhappy Customer. . . Apologize
• Thank your customer for raising the issue.
• Apologize sincerely–never argue.
• Own the problem, even if it is not your fault.
• Show genuine concern in your gestures, posture, and tone of voice.
• Take your customer at their word without questioning their motives or integrity.”
Source: The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
“I love acronyms, don’t you? They are quick and easy tools for remembering important lessons that are too good to forget. The PEACE acronym goes straight to the heart of the matter for delivering "Service Beyond Self." When you do this one thing, you will increase your opportunities, earn loyalty and respect, and rock your first and last impressions.
Persistently Exceed All Customer Expectations”
Source: The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
“Initiative is The Start of All Good Things. Your ship will never come in if you don’t send any out. Have you ever found yourself dreaming, hoping, and waiting passively for things to change or for your life to get better?”
Source: The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
“As you read in The Art of Being, having a heart of service and generosity is a powerful state of being and a positive way to make a great first impression through valuing others. "Service Beyond Self" encourages you to take deliberate action steps to rise above self-interest and ask what you can do for others, not what they can do for you.”
Source: The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
“Where my previous motivation had been a self-serving ambition, my new service mindset was dedicated to serving a vision greater than myself.
Within a year, I quadrupled my income, and then I doubled it every year thereafter. This service mindset quickly taught me that by helping others achieve their goals, I could more easily achieve my own.”
Source: The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
“The Service Mindset. When I began my real estate career at the age of twenty-two, I had a fresh Bachelor’s Degree in Marketing in one hand and ‘a tiger by the tail’ in the other. I was on a mission to be successful in life and in business and make a lot of money in the process. Every goal I set was about Me. Me. Me!
I was driven by: How much money could I make? Which property listings paid the biggest commissions? How many calls did I need to make to schedule new appointments? How many listings did I need to have to hit my target?
You can see where I am going with this! Working full-time, nights and weekends, seven days a week, I only made eleven thousand dollars in the first year! I was tired, disillusioned, and knew that I had to either change careers or massively shift my mindset.
I chose the latter. I took ALL focus off me and re-directed my time, energy, and resources to serving my clients. Their hopes, needs, and desires became my primary focus. How could I help solve their problems?”
Source: The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
“The Service Mindset. When I began my real estate career at the age of twenty-two, I had a fresh Bachelor’s Degree in Marketing in one hand and ‘a tiger by the tail’ in the other. I was on a mission to be successful in life and in business and make a lot of money in the process. Every goal I set was about Me. Me. Me!
I was driven by: How much money could I make? Which property listings paid the biggest commissions? How many calls did I need to make to schedule new appointments? How many listings did I need to have to hit my target?
You can see where I am going with this! Working full-time, nights and weekends, seven days a week, I only made eleven thousand dollars in the first year! I was tired, disillusioned, and knew that I had to either change careers or massively shift my mindset.
I chose the latter. I took ALL focus off me and re-directed my time, energy, and resources to serving my clients. Their hopes, needs, and desires became my primary focus. How could I help solve their problems? And then EVERYTHING began to turn around . . .”
Source: The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
“What is the motive behind your services? If it is self-centered, self-serving, and lacking consideration for others, then earning people’s trust, rapport, and business will inevitably be more of a struggle. A self-serving agenda throws up red flags which stop relationships dead in their tracks. It can destroy trust, make people wary of your intentions, and push customers to your competition.”
Source: The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
“However, if your agenda is truly to serve, your ROI (return on investment) will substantially expand. As we know from the "Law of Reciprocity," what you give is what you get. If you are helping people only to see what you can get out of it, your pie stays small and your opportunities stay limited. However, if you sincerely want to help people succeed, you will not only enjoy more success, but expand your possibilities beyond your expectations. Once you see the benefits from all directions, you will not want it any other way!”
Source: The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
“Service Beyond Self is Essential for Success Because It . . .
• Builds credibility, trust, and customer satisfaction.
• Strengthens your personal reputation and public image.
• Fosters goodwill and makes people feel appreciated.
• Helps you build healthy relationships with others.
• Nurtures collaboration, participation, and cooperation.
• Reaffirms a continuity of service for quality assurance, integrity, and reliability.
• Saves money—it costs less to keep existing customers than it does to create new ones. When you do it right the first time, you don’t have to fix it the next time.
• Improves communication and builds rapport.
• Fosters mutual respect and understanding
• By providing other people with what they want, you will get more of what you want!”
Source: The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
“To Move from Woe to Wow . . . Listen Attentively
• Be fully present and give your customer your full attention.
• Stay calm and remain patient.
• Do not interrupt or become defensive.
• Let the customer express his or her concerns.
• Nod your head and use affirming words to show that you are listening.
• Repeat back and empathize, when necessary. This confirms your understanding of the problem or question.”
Source: The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
“To Move from Woe to Wow with an Unhappy Customer. . . Solve the Problem!
• Take action quickly and effectively.
• Ensure that your customer is satisfied with the solution.
• Learn from your mistakes.”
Source: The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
“To Move from Woe to Wow with an Unhappy Customer. . . Thank the Customer!
• Thank them for bringing his or her concerns to your attention.
• Treat them with respect and empathy.
• Avoid further inconvenience to them.”
Source: The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
“13 Simple Ways to Deliver Service Beyond Self
1. Make it Easy for People to Do Business with You.
2. Be an Awesome, Sincere Listener.
3. Listen to Customers’ Words and tone of voice, body language, and how they feel. Ask questions, listen, and meet them on their level. Explain, guide, educate, assist and do what is necessary to help them get the information they need to fully understand regarding their question or issue.
4. Show Enthusiasm. Greet customers with genuine interest. Give them your best. Think, act, and talk with positive enthusiasm and you will attract positive results. Your attitude is contagious!
5. Identify and Anticipate Needs. Most customer needs are more emotional rather than logical.
6. Under Promise & Over Deliver.
Apply the principle of “Service Beyond Self” . . . give more than expected. Meet and exceed their expectations. If you can’t serve their needs, connect them with whoever can.
7. Make them Feel Important.
Our deepest desire is to feel important. People rarely care how much you know until they know how much you care. Use their names, find ways to compliment them—and be sincere.
8. Take Responsibility for their Satisfaction.
Do whatever is necessary to help them solve their problems. Let them know that if they can’t find answers to their questions to come back to you for help.
9. Treat your TEAM well.
Fellow colleagues are your internal customers and need a regular dose of appreciation. Thank them and find ways to let them know how important they are. Treat your colleagues with respect; chances are they will have a higher regard for customers.
10. Choose an Attitude of Gratitude.
Gratitude changes your perspective and helps you appreciate the good rather than simply taking it for granted.
11. Perform, Provide and Follow-Up.
Always perform or provide your service in a spirit of excellence and integrity. If you say you’re going to do something—DO IT! There is tremendous value in being a resource for your customer. If you can help them to succeed, they are more likely to help you succeed.
12. Use Gracious Words. "Thank you, thank you very much.”
Source: The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
“12 Simple Ways to Deliver Service Beyond Self
1. Make it Easy for People to Do Business with You.
2. Be an Awesome, Sincere Listener.
3. Listen to Customers’ Words and tone of voice, body language, and how they feel. Ask questions, listen, and meet them on their level. Explain, guide, educate, assist and do what is necessary to help them get the information they need to fully understand regarding their question or issue.
4. Show Enthusiasm. Greet customers with genuine interest. Give them your best. Think, act, and talk with positive enthusiasm and you will attract positive results. Your attitude is contagious!
5. Identify and Anticipate Needs. Most customer needs are more emotional rather than logical.
6. Under Promise & Over Deliver.
Apply the principle of “Service Beyond Self” . . . give more than expected. Meet and exceed their expectations. If you can’t serve their needs, connect them with whoever can.
7. Make them Feel Important.
Our deepest desire is to feel important. People rarely care how much you know until they know how much you care. Use their names, find ways to compliment them—and be sincere.
8. Take Responsibility for their Satisfaction.
Do whatever is necessary to help them solve their problems. Let them know that if they can’t find answers to their questions to come back to you for help.
9. Treat your TEAM well.
Fellow colleagues are your internal customers and need a regular dose of appreciation. Thank them and find ways to let them know how important they are. Treat your colleagues with respect; chances are they will have a higher regard for customers.
10. Choose an Attitude of Gratitude.
Gratitude changes your perspective and helps you appreciate the good rather than simply taking it for granted.
11. Perform, Provide and Follow-Up.
Always perform or provide your service in a spirit of excellence and integrity. If you say you’re going to do something—DO IT! There is tremendous value in being a resource for your customer. If you can help them to succeed, they are more likely to help you succeed.
Use Gracious Words. "Thank you, thank you very much.”
Source: The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
“Decide today to take a stand, make a plan, and get. No one ever said it was going to be easy and wouldn’t require effort. It will sometimes require that you go against the grain, face great challenge, conquer fear, overcome obstacles, and bounce back when knocked down. Choose to keep moving and don’t give up. And if your ship still doesn’t come in—swim out to it!”
Source: The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
“Do you ever sit back and wonder how and why other people are so successful, productive, or accomplished? What is the driver that inspires them to go for the gold, seize opportunities, and make things happen?”
Source: The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
“Rather than being green with envy, realize that a dramatic difference between the “haves” and “have-nots” is the “do” and “do-nots.” If you are seeking positive change and transformation, what can you begin to do?”
Source: The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
“First, take complete responsibility for your life and current outcomes. Then take proactive steps for the necessary action to move forward in your desired direction. This personal choice is at the heart of your achieving impressive results. Taking initiative is the start of all good things born from action . . .
• Growth
• Creativity
• Enterprise
• Invention
• Success
• Solutions
• Accomplishment
• Development
• Positive Change
• Transformation”
Source: The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
“Just Show Up. Guess what? Being in the right place at the right time can’t happen without your first showing up. Companies have been started, marriages made, friendships found, careers created, and opportunities seized by those people who just showed up. Whether through coincidence, serendipity, strategy, or fate, taking the initiative to show up will reward you in ways which never would have occurred if you hadn’t. Just by showing up, you have taken a proactive step to impress people by being there" in person” and demonstrating your willingness to be involved.”
Source: The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
“Have you ever had a friend in need whose only request was the gift of your presence? When major life changes happen or tragedies hit, you can find out very quickly who your real friends are because they are the ones who SHOW UP.”
Source: The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
“If you think implementing CRM costs too much...you are doing it wrong.”
Source: Time For Dervin - Living Large In Geiggityville
“Today, companies aren't just vending products or services; they're crafting experiences.”
“Your thoughts become your attitudes, which become your actions, which become your behavior, which become your habits, which become your lifestyle, and inevitably determine your outcomes. Utilize this circular truth by using positive thoughts to create positive outcomes. It is a choice you get to make every day. Choose wisely.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“UN-Impressives
• Lying.
• Bragging.
• Gossiping.
• Cursing and using foul language.
• Making self-deprecating comments.
• Regularly expressing worry and anxiety.
• Criticizing and condemning people and situations.
• Demonstrating a lack of emotional intelligence or compassion.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“The directive we have so often heard, “Change your thoughts, change your life,” is indeed based on the power of words. The key to your happiness, well-being, and interactions with others begins, continues, and concludes with the nature and quality of the words you hold in your mind as thoughts. Make them work for your highest good.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“The "Law of Attraction," based on the principle of cause and effect, is not only a process of reaping what you sow through your actions. Its magnetic impact derives from the words you use, attracting and reinforcing whatever you are thinking about and putting out into the world through your speech.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“If you want to attract greater success, prosperity, health, and to enjoy more fulfilling relationships, craft your speech to affirm and manifest them.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“The Words You Write
“Few things scream ‘unprofessional’ faster than a poorly written letter or resume filled with errors, misspellings, misuse, and negligence.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“Growing up with well-educated parents and an older sister with her Master’s Degree in English Language and Literature, I was left with little wiggle room as a child to use poor grammar. When I would inadvertently slip, I would be corrected in a matter of moments—excuse me, seconds! While it may have been irritating for a 10-year-old, I am eternally grateful as an adult that the grammar police kept me in line.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“communication skills, quotes by Susan C Young, relationship quotes, employee engagement, speaker Susan Young, first impressions quotes, networking quotes, customer service quotes, motivational leadership speaker, hire keynote speaker”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“Review and reread your work before you hit send, post, or publish. Thankfully, many of the social media channels allow you to edit what you have created after they have been posted. However, there will be times when what you send out will be un-retractable. In some cases, they are there forever. So choose your words wisely!”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“Even with my focused intention to be eloquent and reflect perfect grammar, syntax, and punctuation in my writing, I still flub up occasionally. Thank heavens for spell check, auto-correct, and the brilliance of my amazing editor Elizabeth Dixon. None of us is perfect, but our editing needs to be as thorough as possible if we hope to make a great impression.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“Having a second set of eyes to review what you do is an effective practice. Sometimes you will be so close to your own work that your blinders will cause you to miss tiny details which can create huge errors, and reflect poorly on your intelligence and expertise.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“As a professional speaker and author, excellent grammar is crucial in my profession. Without the proper use of words and language, I would lose credibility and respect.”
Source: The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
“Rather than using these pages for a boring English lesson, I will simply encourage you to become keenly aware and pay close attention to your articulation and grammar.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“The wonderful world of human relationships is a rich mixture of backgrounds, perceptions, habits, preferences, behaviors, and motivators. These differences can create barriers to communication and connection, creating a lack of understanding or clarity. Just as we each have our own genetic DNA that makes us unique, we also have personality traits that do the same.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“A fast way to get a clear understanding of yourself and others is through personality a profile assessment. Many companies and hiring managers administer these tests to ensure that personalities are well matched to positions. They also help build dream teams to optimize the combinations of strengths and complementary qualities among their people.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“Understanding a wide range of personalities will help improve your communication, connection, and engagement not only at work, but in your relationships at home, in life, and in love.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“To master The Art of First Impressions for Positive Impact, it is imperative to understand some basic personality differences so that you can navigate and nurture relationships from a position of awareness, empathy, and acceptance. This understanding will greatly enhance your communication skills, regardless of the differences, so that you can make positive impressions on people who are different from you.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“Is there overlap and similarity among personality profile assessments? Absolutely! Although each assessment packages information differently, you will recognize the common threads for basic personality differences which apply throughout humanity—and gain great material for your relationship toolbox!”
“The "spot-on" accuracy of the results may astound you. Once you understand yourself and realize that other people have their own sets of unique traits and preferences, you can find ways to communicate more effectively with them.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“Some will reveal how you interact with the world around you, where you direct your energy, how you make decisions, how you approach work, and how you tend to communicate. Others will reveal how you give and receive love and what it takes to feel appreciated.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“I am sharing this wonderful information with the caveat that I am not promising, endorsing, guaranteeing, judging, or predicting any outcomes for you. I’m simply providing you with tools which I have enjoyed and hope you will too!”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact