“With support jobs moving to China and India, it's not surprising that English-speaking countries' top frustration revolves around the difficulty of understanding customer service representatives. However, even if the level of customer service is exceptional, the extent to which poorly-understood accents trump quality of service speaks to English-speaking customers' growing intolerance of non-native speech, more so than in other countries.” IfsCountryJobsMovingSpeakUnderstandingLevelsQualitySupportGrowingTrumpSpeechUnderstoodIndiaDifficultyChinaCustomersNativeFrustrationSurprisingIntoleranceRepresentativesOther CountriesAccentsExceptionalEnglish SpeakingChina And India Author:Bob Hayes
“La parole humaine est comme un chaudron fe" le o u' nous battons des me lodies a' faire danser les ours, quand on voudrait attendrir les e toiles. Human speech is like a cracked kettle on which we beat out tunes for bears to dance to, when all the time we are longing to move the stars to pity.” HumansMovingStarsBearsSpeechBeatsLongingPityTunesCrackedParoleKettles Author:Gustave Flaubert
“It is the freedom to blaspheme, to transgress, to move beyond the pale, that is at the heart of all intellectual, artistic and political endeavor. Far from censoring offensive speech, a vibrant and diverse society should encourage it. In any society that is not uniform, grey and homogeneous, there are bound to be clashes of viewpoints.” ShouldHeartMovingPoliticalFreedomSpeechIntellectualBoundsArtisticEndeavorCensorshipDiversePaleFreedom Of SpeechUniformsOffensiveGreyClashViewpointsCensoringHomogeneousDiverse Society Author:Kenan Malik
“Prophetic utterance, like poetic utterance, transforms experience and moves the receiver to new attitudes. The kinds of experience--the recognitions or revelations--out of which both prophecy and poetry emerge, are such as to stir the prophet or poet to speech that may exceed their own known capacities; they are "inspired," they breathe in revelation and breathe out new words; and by so doing they transfer over to the listener or reader a parallel experience, a parallel intensity, which impels that person into new attitudes and new actions.” KindMayPersonsActionMovingPoetryAttitudeKnownPoetReaderSpeechCapacityInspiredBreatheRecognitionProphetRevelationsPoeticIntensityListenersProphecyParallelsExceedTransfersUtterancePropheticReceiverNew WordsNew Attitude Author:Denise Levertov
“If the oarsmen of a fast-moving ship suddenly cease to row, the suspension of the driving force of the oars doesn't prevent the vessel from continuing to move on its course. And with a speech it is much the same. After he has finished reciting the document, the speaker will still be able to maintain the same tone without a break, borrowing its momentum and impulse from the passage he has just read out.” IfsStillsAbleMovingCoursesForceBreakSpeechFinishedDrivingCeaseShipsImpulseTonePassagesSpeakersContinuingDocumentsVesselMomentumBorrowingDriving ForceSuspensionOarReciting Author:Marcus Tullius Cicero