“With support jobs moving to China and India, it's not surprising that English-speaking countries' top frustration revolves around the difficulty of understanding customer service representatives. However, even if the level of customer service is exceptional, the extent to which poorly-understood accents trump quality of service speaks to English-speaking customers' growing intolerance of non-native speech, more so than in other countries.” IfsCountryJobsMovingSpeakUnderstandingLevelsQualitySupportGrowingTrumpSpeechUnderstoodIndiaDifficultyChinaCustomersNativeFrustrationSurprisingIntoleranceRepresentativesOther CountriesAccentsExceptionalEnglish SpeakingChina And India Author:Bob Hayes
“A well-understood and testable hypothesis like sexual selection surely trumps an untestable appeal to the inscrutable caprices of a creator.” WellsTrumpUnderstoodCreatorAppealsHypothesisSelectionCapriceInscrutable Book:Why Evolution Is True Source: Why Evolution Is True
“Both [Donald] Trump and Bernie [Sanders] got to this idea of the vanishing middle class sooner and with more passion than more mainstream politicians, and benefited from it. The difference, of course, is that Bernie understood this in a more compassionate framework, and talked about it in conjunction with a revitalization of another part of the American project, which is the notion that we are all created equal, and that our laws and culture and action ought to reflect that.” IdeasActionLawCulturePassionCoursesDifferencesClassMiddleOughtTrumpPoliticianEqualProjectsUnderstoodNotionMiddle ClassCompassionateMainstreamFrameworkVanishingConjunctionsRevitalization Author:George Saunders
“Remember, Donald [Trump] started his career back in 1973 being sued by the Justice Department for racial discrimination because he would not rent apartments in one of his developments to African-Americans, and he made sure that the people who worked for him understood that was the policy. He actually was sued twice by the Justice Department.” PeopleMadeRememberJusticeCareersPolicyDevelopmentTrumpUnderstoodDiscriminationAfrican AmericanDepartmentApartmentRacial Discrimination Author:Hillary Clinton
“I think Donald Trump understood that there are many millions of people in America, the working middle class, who are really hurting. They are in pain.” PeopleThinkingPainAmericaHurtClassMillionsMiddleTrumpUnderstoodMiddle Class Author:Bernie Sanders
“I think it's saying really that Donald Trump was the one person in the room who got it right, who understood America and reflected back to them what their aspirations and their fears and their frustrations were.” ThinkingPersonsAmericaRoomsTrumpUnderstoodAspirationFrustration Author:Kellyanne Conway