“People over profit always.” InspirationMotivationPassionLeadershipBusinessManagementHuman ResourcesCustomer ServiceServant Leadership Author:Janna Cachola
“Engagement is on task behaviour, Engagement gets the job done. Presence is an emotional behaviour, Presence is the seed for excellence. Don't just engage in your work, be present too.” PassionLeadershipTeamExcellenceEngagementPresenceCustomer ServiceBehavioural Author:Janna Cachola
“A customer is never right if there is no respect. Infact, no one is right if there is no respect.” LeadershipRespectCustomer Service Author:Janna Cachola
“How your team members look is what your customers look like. A friendly smile is key to service excellence. If you dont want your customers to leave unhappy your team can't look unhappy.” ExcellenceSmileCustomer ServiceTeam Builder Author:Janna Cachola
“Focus on maintaining relationship with your customers, revenue will look after itself. Not the other way around.” LeadershipRelationshipRevenueTeam BuildingCustomer ServiceCustomer ExperienceService Excellence Author:Janna Cachola
“Businesses need to be more alert. Sometimes the problem is not the customer service, it is the product.” BusinessStrategyProblem SolvingCustomer ServiceTeam WorkLeadingInnovateAlert Author:Janna Cachola
“Waiting to be asked to help, that is helping indeed. Insisting on helping without being told, that is service. Be approaching to be one step ahead” Customer ServiceCustomer ExperienceServant LeadershipService ExcellenceApproaching Author:Janna Cachola
“Customer service is vital. How do we turn PAIN points into opportunities for BROWNIE points.” CultureLeadershipInnovationTeamworkCustomer ServiceService ExcellenceOrganisational Culture Author:Janna Cachola
“As a service excellence provider, I always think about how to turn a customer's pain point into brownie points. Never underestimate the power of any customer transaction” MotivationLeadershipInnovationManagementCustomersCustomer ServiceService ExcellenceOrganisational CultureTeam Culture Author:Janna Cachola
“You can do as much leadership development programmes, seminars or workshops, if you don't like people, if you don't love your team, you will not enjoy being leader. Leading is about people and their wellbeing the first foundation to the organisations wellbeing.” LeadershipAviationBusiness SuccessCustomer ServiceService ExcellenceOrganisational CultureTeam CultureOperational Excellence Author:Janna Cachola
“The 'U' goes before 'ME' in Customer.” LeadershipExcellenceServiceCustomer ServiceServant LeadershipService Delivery Author:Janna Cachola
“It's okay to have a faulty product, we don't like it, but its okay. What's not okay is if the service is faulty, if our response to the customer is faulty. The reason for their patronage is determined by how we made them feel.” LeadershipProductAirlineCustomer ServiceConflict ResolutionPatronage Author:Janna Cachola
“It's okay to have a faulty product, it's not okay to have a faulty customer service. We cannot control engineering issues or weather, but we can control how we serve our guests.” Leadership QuotesAirlineCustomer ServiceService ExcellencePeople SkillsCustomer Retention Author:Janna Cachola