“We built this company from the customer back, not from the company out.” BusinessCompanyBuiltCustomers Author:Lou Gerstner
“Everything starts with the customer.” CustomersCustomer ExperienceGreat Customer Service Author:Lou Gerstner
“Customer complaints are the schoolbooks from which we learn.” CustomersComplaintsService CultureInspirational Customer ServiceInspiring Customer ServiceInspirational Service Author:Lou Gerstner
“The fundamental issue is: In the world of the Internet, is there a place for a packager of services? Does the customer want to go surf the Net and go to every one of 50,000 Web sites? Or will people pay a reasonable amount for somebody to go out and preselect and package what they want? My guess is they will both coexist.” PeopleWorldWantDoePayIssuesAmountInternetFundamentalsCustomersReasonableSitePackagesSurfCoexist Author:Lou Gerstner
