“Code-sharing, alliances, and connections are all about "how do we screw the poor customer for more money?"” PoorConnectionsCustomersCodeAviationMore MoneyScrewsAlliancesAirline Author:Michael O'Leary
“People say the customer is always right, but you know what - they're not. Sometimes they are wrong and they need to be told so.” PeopleKnowsNeedsSometimesCustomersOffensive Author:Michael O'Leary
“Are we going to say sorry for our lack of customer service? Absolutely not.” SorryCustomersOffensiveSaying Sorry Author:Michael O'Leary
