“People say the customer is always right, but you know what - they're not. Sometimes they are wrong and they need to be told so.” PeopleKnowsNeedsSometimesCustomersOffensive Author:Michael O'Leary
“Are we going to say sorry for our lack of customer service? Absolutely not.” SorryCustomersOffensiveSaying Sorry Author:Michael O'Leary
“One of the weaknesses of the company now is it is a bit cheap and cheerful and overly nasty, and that reflects my personality.” BitsCompanyPersonalityWeaknessOffensiveNastyCheerful Author:Michael O'Leary
“The chattering bloody classes, or what I call the liberal Guardian readers, they're all buying SUVs to drive around London. I smile at these loons who drive their SUVs down to Sainsbury's and buy kiwi fruit, flown in from New Zealand for Christ sakes. They're the equivalent of environmental nuclear bombs!” ChristClassReaderFruitEnvironmentalSakeLondonNuclearBombsBuyingBloodyOffensiveGuardianNew ZealandI SmileNuclear BombSuvsKiwi Author:Michael O'Leary
