“If customers say you're just 'all right', you've not done enough, you've failed to delight.”
“If customers say you're just 'all right', you've not done enough, you've failed to delight.”
“Without commitment, no price will be low enough. With commitment, no price will be too high.”
“If you haven't given them your trust, you haven't given them enough.”
“If your customers have to ask you for it, you haven't been thinking far enough ahead.”