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Related Quotes
“Always aim for 100 percent and you'll always know where to improve.”
“How can you learn more? By admiring what you've done right? Or by studying what you've done wrong?”
“Making an honest mistake is acceptable. Failing to fix it is not.”
“Employees are the key to your success with customers. Treat them well!”
“Silent customers can be deadly. Encourage them to complain.”
“If you were a customer, would you come back to buy your products or services?”
“Testimonials describe what has been, and are a promise of what is to come.”
“If customers say you're just 'all right', you've not done enough, you've failed to delight.”
“If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.”
“A great leader makes what is visible in their mind, visible to all.”
“When the customer makes contact, he does not want a quote. He wants a commitment.”
“Without commitment, no price will be low enough. With commitment, no price will be too high.”
“Constant acts of goodness are worth far more than rare acts of greatness.”
“Always do what you can do instead of worrying about what you can't.”
“The right measure is not how many customers you've got, but how closely you hold them.”
“If you only give back what you get from other people, you're not giving as much as you can.”
“What does your product really mean to the people who buy it?”
“The true measure of what you put in, is what's received on the other end.”
“Every service problem is as an opportunity to show you care.”
“If they're going to remember the problem, make sure they remember it fondly.”
“Things that are obvious don't need to be talked about. Things that are missing, do.”
“When your staff are 'information-rich', their information can make you rich!”
“Be the mirror in which people admire their true potential.”
“The bottom line is a by-product of taking care of your main product - your customers.”
“Plans turn promises into results and dreams into realities.”
“The first step to delighting your customers is being there when they need you.”
“It's fine to wait for an appropriate time, but it's inappropriate to wait forever.”
“Are people being the least you expect of them, or the best they expect themselves to be?”