Filter quotes by topic
Famous Ron Kaufman Quotes
“Employees are the key to your success with customers. Treat them well!”
“Silent customers can be deadly. Encourage them to complain.”
“If you were a customer, would you come back to buy your products or services?”
“If customers say you're just 'all right', you've not done enough, you've failed to delight.”
“When the customer makes contact, he does not want a quote. He wants a commitment.”
“The right measure is not how many customers you've got, but how closely you hold them.”
“The bottom line is a by-product of taking care of your main product - your customers.”
“The first step to delighting your customers is being there when they need you.”
“If your customers have to ask you for it, you haven't been thinking far enough ahead.”
“Good customers want good quality service. Great customers want it even more.”
“Don't let high-speed completely replace high-touch. Your customers may appreciate both.”
“When a customer asks what no one else has ever asked, pay close attention.”
“Let your imagination soar. What you can do for customers is more than you see today.”
“If you turn your back on a customer, you turn your back on success.”
“Give your customers what they want today, and help them see tomorrow.”
“Sometimes we become so expert in our own domain, we forget that customers may be less familiar.”
“Industry jargon may not be a language your customer understands.”
“Let your customers say, 'Well, here I am,' while you say, 'There you are!'.”
“Enthusiastic service providers create enthusiastic customers.”