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Famous Susan C. Young Quotes

“The elegance of etiquette is a timeless expression of class which transcends social status, demographics, educational level, and ethnicity. Good manners say more about you than the person who is on the receiving end.”

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Book:The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
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“Take the initiative with deliberate steps to be a polite person: 1. Say please when you are making a request or asking for help. 2. Say thank you when a person has said or done something kind or at your request. 3. Ask permission before borrowing something that’s not yours. 4. Hold doors open for the next person coming through. 5. Offer a helping hand before being asked. 6. Let the people exiting an elevator step out before you step in. 7. Be kind to people who are in service positions. 8. Keep your negative opinions close to your vest and out of earshot where your words might hurt or offend.”

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Book:The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
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“Life rewards action. To get from where you are now to where you want to be requires forward movement and momentum. Although you may already know what it takes to bridge the gap, simply knowing what to do is not enough.”

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Book:The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
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“Action is the key to creating the changes needed to propel you toward your chosen outcomes and help you achieve your relationship goals. How are you allocating your time, energy, and activities to ‘activate your awesome’ and contribute to making a positive first impression?”

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Book:The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
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“The Art of Action explores specific action steps you can take for personal and professional transformation. Start by taking the initiative to be kind, courageous, and polite.”

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Book:The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
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“Move beyond yourself to serve a greater purpose and vision. Learn to mix, mingle, and glow, thus helping others feel more comfortable, at ease, important, and connected.”

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Book:The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
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“Being proactive and intentional will enable you to create a positive experience for yourself and others.”

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Book:The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
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“Nice is a little word with a big meaning. How many times did your mother say, "Just be nice?" It's basic manners, yet in our negative world today people often neglect to extend random acts of kindness and simple acts of courtesy.”

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Book:The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
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“It is no mystery why nice people are well-liked and get along harmoniously with others. Being nice makes people feel emotionally safe, allowing for more authentic, trusting, and happy interactions.”

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Book:The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
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“Google Proves Nice Counts. On a quest to discover what it takes to build the "perfect team," Google launched the Project Aristotle initiative to find the answers. Over a period of several years, they surveyed hundreds of teams, conducted interviews, analyzed studies, and observed how team members interacted with one another. Google’s findings revealed that "psychological safety" is the key ingredient for creating a high-functioning team. It nurtures a healthy environment that encourages freedom of expression, engaging communication, empathy for one another, caring, support, respect and, drum roll please . . . BEING NICE!”

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Book:The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
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“Benefits of Being Nice • You set positive karma into motion. • What you give is what you get back in return. • You are more likable. • People will treat you better. • You will reduce personal stress. • You will make friends more easily. • You can improve someone else’s day. • You will have less drama in your life. • It takes less energy than being otherwise. • It makes you a more valuable team player. • You create a sense of emotional safety for others. • It can keep you physically and psychologically safe. • You set a positive example for others to play nicely. • You will build bridges of cooperation and collaboration. • You will improve personal and professional interactions • Lastly, being nice feels nice!”

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Book:The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
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“In the hit movie, “Pay It Forward,” a middle school child dreams of how he can change the world by being the catalyst for kindness. He begins his “social experiment” by performing a selfless act of kindness, and so begins the domino effect. As each consecutive person receives an act of kindness they, in turn, do something nice for another. The kindness becomes contagious and changes hundreds of lives for the better. Think of the global impact we could make if more people would make it their mission to simply pay if forward by BEING NICE.”

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Book:The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
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“ASK YOURSELF: Have you found that being nice to some people is simply not effective? When might it be wise to throw down the gauntlet and get tough or confrontational?”

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Book:The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
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“While you will certainly attract more bees with honey, there are times when being nice can backfire. Take it from a naturally kind person, being a “bitch” has its time and place. There will be times when you must engage with mean, rude, and inconsiderate people.”

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Book:The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
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“Being Nice Has Its Limitations. While you will certainly attract more bees with honey, there are times when being nice can backfire. Take it from a naturally kind person, being a “bitch” has its time and place. There will be times when you must engage with mean, rude, and inconsiderate people.”

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Book:The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
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“4 Times to Get Tough . . . 1. Self-Respect—You don’t have to take everything on the chin and lose the respect of yourself and others in the process. Don’t be a doormat or a pushover by allowing people to disrespect or run over you. Stand firm in your beliefs and values. 2. Self-Preservation—Understand and set boundaries. Decide what is and what is not acceptable in how people treat you. Claim your power to live life on your terms and not at the whims of others’ unreasonable requests and demands. 3. Protecting others—If you are a parent of a child or a caretaker of the elderly or disabled, it is your moral duty to defend them to the end. 4. Self-Defense—Have you ever felt threatened, unsafe, or abused because of another’s behavior? Assert yourself and do whatever is necessary to ensure your safety. Being kind DOES NOT mean you should excuse such behavior.”

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Book:The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
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“Some people not only burn their bridges, but they also torch the town! With all their deeds of drama and destruction, they leave behind an aftermath of distrust, disrespect, and disappointment. And for what? This behavior creates immeasurable suffering in all directions. It ruins reputations and business deals, shatters lives—and closes doors which can never be re-opened. These repercussions can be prevented or avoided by simply BEING NICE.”

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Book:The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
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“Kindness is a powerful bridge builder which unifies teams, bonds friends, supports loved ones, and spreads goodwill. Tending to your bridges will fortify your relationships in such way that you will keep your invitations coming and your options open for future opportunities.”

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Book:The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
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“Whoever came up with the idea that "nice guys finish last" must have been either very jaded or downright malicious. Why would a caring, emotionally healthy human being ever think that being “un-nice” is a virtue? Anyone who wants to get ahead in life and have quality outcomes needs to understand that kindness is a strength. You will move forward faster by making friends rather than foes.”

Relationship QuotesCommunication SkillsQuotes By Susan C YoungCustomer Service QuotesMotivational Speaker Susan YoungSusanspeaks ComPositive First Impression QuotesEmotional Intelligence QuotesJust Be Nice
Book:The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
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“17 Ways to Just Be Nice “No act of kindness, no matter how small, is ever wasted.” ―Aesop 1. Be sincere. 2. Be altruistic. 3. Practice patience. 4. Inquire and engage. 5. Keep your promises. 6. Offer help to others. 7. Acknowledge others. 8. Control your behavior. 9. Be situationally aware. 10. Be polite and courteous. 11. Use considerate manners. 12. Greet people with a smile. 13. Practice random acts of kindness. 14. Show respect for yourself and others. 15. Be complimentary and look for positives. 16. Walk in another’s shoes to understand their needs. 17. Share of yourself without expecting anything in return.”

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Book:The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
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“When it comes to meeting new people, playing well with others, and connecting on deeper levels, there are inherent gaps which can be closed only by being brave. When is bravery needed?”

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Book:The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
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“It’s not bravery unless you are doing something which causes you to feel afraid. Unless there is some degree of fear or apprehension involved, bravery is not even needed.”

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Book:The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
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“Being brave requires taking deliberate action and doing something new that stretches you beyond your comfort zone.”

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Book:The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
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“Any time you put yourself on the line, you risk (and maybe fear) failing, falling, being embarrassed, or looking stupid—none of which are comfortable.”

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Book:The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
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“Our cultural lens is so much a part of us that we are not even aware of how obvious it is to others. Like the nose on your face, you may forget that it is there, but everyone else sees it. I can’t look at you and not see your nose.”

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Book:The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
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“Being grounded in your lifelong culture and your personal perspective, you are comfortable with the way you see things and may believe it is the best and only way.”

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Book:The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
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“We will judge others based on their behaviors with little to no understanding or regard for their beliefs or values—standards we may not know, nor typically see. When we do this, things can be taken completely out of context because we are assessing their behavior against our expectations, which are produced from our own personal value system.”

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Book:The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
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“4 Steps for Understanding Each Other 1. Identify your beliefs and core values; ask how they determine your behaviors and habits. 2. Realize with whom you are interacting and try to identify how their values are explaining their behavior. 3. Assume positive intent. 4. Seek ways to adapt your behavior to help bridge the cultural gap.”

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Book:The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
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“When you have orientational awareness, your perceptions and impressions are based on location and proximity. Orientation may imply hierarchy, position, and prestige, or be the result of habits, traditions, and perceptions.”

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Book:The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
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“In America, when a man walks in front of a woman it may imply that they are not equals and he is exerting dominance over her, or being arrogant and rude. In a different culture, however, it may be presumed that he is someone worthy of profound respect and is protecting her by going first.”

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Book:The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
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“On a recent business trip, I reunited with a friend I had not seen in twenty years. After having a lovely lunch meeting, we came out of the restaurant to walk towards the parking lot. He automatically moved me to the inside of the sidewalk as he walked along the curbside. His orientational awareness illustrated a chivalrous gesture of protection and respect which impressed me greatly.”

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Book:The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
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“Sociologically speaking, as Americans we often lack social, cultural, and mindful awareness. We hear the stories of how our arrogance has been known to offend, confuse, and alienate people from other cultures. Arrogance is the thief of mindfulness and it happens from both directions.”

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Book:The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
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“To gain greater understanding, clarity, and awareness, you must become aware of your values and beliefs. Think of a triangle or an iceberg. Below the waterline, your beliefs and your values build the foundation for your behavior.”

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Book:The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
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“Navigating relationships within our own culture can be challenging enough. When diverse cultures are involved, however, a huge potential for misunderstanding, disrespect, miscommunication, and intolerance is present.”

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Book:The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
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“It is crucial to understand that there are myriad interpretations of behavior. When you subscribe only to yours, you may begin to think that everyone else is wrong and thus limit your flexibility and possibility. Developing cultural awareness will make your diverse relationships easier and more productive.”

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Book:The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
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“Prepare yourself well by learning how to be more mindful in each interaction. The effort you put forth to gain insight will empower you to make a better impression on others, while enriching your opportunities to build enlightened, trusted relationships.”

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Book:The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
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“Communicating on the surface can be easy. But when you want to dig deeper and connect with more profound impact, you’ll need to achieve greater understanding, especially when others have personalities, experiences, needs, and preferences different from your own.”

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Book:The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
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“Expressing and demonstrating genuine interest for people can connect you on levels you may never have imagined.”

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Book:The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
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“In The Art of Connection, you will learn simple, yet powerful ways to build trust and rapport for connecting with ease. By being personable and friendly, you will receive more positive and welcoming reactions.”

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Book:The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
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“Encourage others to talk about themselves by asking questions and listening with genuine interest. Demonstrating such mutual respect will make you all the more fascinating for kinship and camaraderie.”

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Book:The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
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“As you use fun and humor to reduce tension and connect with laughter, light-heartedness will prevail. Exercising discretion and good judgment in your communication will leave your listener feeling like they have met a person of substance and style.”

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Book:The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
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“Become a thought leader by taking an idea, belief, or process and turning it inside-out and upside-down. Bust beyond the box and shatter a few ceilings to go where no one has gone before. Make your mark by becoming a pioneer in your pursuits.”

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Book:The Art of Preparation: 8 Ways to Plan with Purpose & Intention for Positive Impact
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“To position yourself as an expert, create content, write a book, build a blog, post on social media, and write articles for professional publications and news sites to build your intellectual portfolio of expertise. Repurpose content in a variety of ways.”

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Book:The Art of Preparation: 8 Ways to Plan with Purpose & Intention for Positive Impact
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“Put in the time. To position yourself as an expert, practice, apply, experiment, volunteer, and work within your area of knowledge to deepen your own understanding as you build real-life experience.”

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Book:The Art of Preparation: 8 Ways to Plan with Purpose & Intention for Positive Impact
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