“Focusing your energy on the things you don’t like about yourself is self-sabotage and defeating. When you re-direct all that energy into a more positive direction, you will feel the shift instantly to improve your self-esteem and attitude.”
Source: The Art of Being: 8 Ways to Optimize Your Presence & Essence for Positive Impact
“It is hard to earn the respect of others when you do not respect yourself. Others may find it difficult to enjoy your company if you do not enjoy your own.”
Source: The Art of Being: 8 Ways to Optimize Your Presence & Essence for Positive Impact
“Popularity does not equal respect. It is not only kids who will do what they think they must to fit in and be popular—adults do it too.”
Source: The Art of Being: 8 Ways to Optimize Your Presence & Essence for Positive Impact
“Healthy self-esteem rests upon a strong foundation of core values and an inclination to act and speak in alignment with those values.”
Source: The Art of Being: 8 Ways to Optimize Your Presence & Essence for Positive Impact
“Living in integrity with one’s principles that are held in high regard engenders respect—both from others and self.”
Source: The Art of Being: 8 Ways to Optimize Your Presence & Essence for Positive Impact
“It is human nature for self-doubt to occasionally creep in and take up residence. It happens to even the most successful people among us.”
Source: The Art of Being: 8 Ways to Optimize Your Presence & Essence for Positive Impact
“We all go through times of self-doubt, times when we may question our abilities and hope we can live up to the expectations of others.”
Source: The Art of Being: 8 Ways to Optimize Your Presence & Essence for Positive Impact
“What we often forget is that most everyone else has dealt with the same struggles and uncertainties. You get to pick your response when this doubt creeps in. Will you allow it to undermine your confidence, or instead, choose to look at it objectively?”
Source: The Art of Being: 8 Ways to Optimize Your Presence & Essence for Positive Impact
“With an objective eye, take an inventory of your successes and enlist the honest feedback of a trusted and respected mentor or peer. Chances are they see you in a better light than you see yourself!”
Source: The Art of Being: 8 Ways to Optimize Your Presence & Essence for Positive Impact
“28. “Remind yourself of the many victories you’ve achieved and build healthier self-esteem and perceptions on those.”
Source: The Art of Being: 8 Ways to Optimize Your Presence & Essence for Positive Impact
“Be mindful to love and appreciate yourself and become your own champion. This healthy and loving relationship will be felt when people meet you.”
Source: The Art of Being: 8 Ways to Optimize Your Presence & Essence for Positive Impact
“BE HERE NOW
Do you feel fully present and engaged in the way you live your life? Do you immerse yourself in the moment or do you strive and struggle as you negotiate the distractions of our modern world? It’s easy to have blind spots regarding how you are showing up for life when you are consistently bombarded with distractions, commitments, and personal preoccupations, isn’t it?”
Source: The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
“Active listening is not only a matter of making yourself available to hear someone talk, but it is showing the sender, physically, that you are receiving and understanding their message on all levels.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“14 Ways to Become an Incredible Listener
1. Be present and provide your undivided attention.
2. Seek first to understand, then to be understood.
3. Listen attentively and respond appropriately.
4. Minimize or eliminate distractions.
5. Focus your attention and energy with singleness of purpose on what the other person is saying.
6. Quiet your mind and suspend your thoughts to make room in your head to hear what is said—in the moment!
7. Ask questions and demonstrate empathy.
8. Use your body language and nonverbal cues constructively and pay attention to theirs.
9. Follow the rhythm of their speech; hear their tone.
10. Repeat and summarize what you have heard them say to confirm understanding.
11. Be open-minded and non-defensive.
12. Respond rather than react.
13. Be respectful, calm, and positive.
14. Try to resolve conflicts, not win them.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“Now let’s look at the flip side. When a diligent and caring person receives your complaint, they have the power to turn a challenge into a triumph. Through active listening, they demonstrate that your satisfaction is their top priority. They not only seek to solve your problem, but they are dedicated to re-earning your trust, your respect, and keeping your business.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“If you have ever experienced this type of unprofessional treatment, I doubt you would even consider giving them business in the future. Interrupting, ignoring, patronizing, or antagonizing a customer is like pouring gas on a fire and creates a more explosive situation than the original complaint. Still, it continues to happen every day, costing companies millions in lost revenue.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“Have you ever had a legitimate complaint as a customer which made you angry, upset, or frustrated? How was it “handled?" If you were dealing with an inept, uncaring, or untrained employee, they may have made matters even worse by being rude, defensive, or apathetic. Simple acknowledgment and validation of your complaint is sometimes all that is needed. Without it, you're left frustrated or upset.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“Active listening is the ultimate "Golden Rule" for sensational customer service. Just as the important people in your life will feel more valued and appreciated when you actively listen, so will your customers.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“Active listening is one of the best services a company can provide.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“ASK YOURSELF: How can you utilize active listening to provide sensational customer service? How will this help resolve complaints from unhappy customers?
• Give them your full attention and listen without interruption or defensiveness.
• Thank them for bringing the issue to your attention.
• Take their concerns seriously and share their sense of urgency to resolve the problem quickly.
• Ask questions and focus on what they are really saying.
• Listen to their words, tone of voice, body language, and most importantly, how they feel.
• Beware of making assumptions or rushing to conclusions before you hear their concern fully.
• Explain, guide, educate, assist, and do what’s necessary to help them reach the resolution.
• Treat them with respect and empathy.
When you do an amazing job of resolving an unhappy customer’s problem, you may end up impressing them more than if the problem had never occurred. You may have just earned their loyalty . . . forever!”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“This method enabled me to expand my territory and create a strong network of loyal customers for referrals and repeat business. Make active listening a deliberate part of your business plan and success strategy. You will not only grow your business, but also make wonderful friends along the way.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“My success with customers on the telephone wasn’t by using pushy sales methods, but by engaging people in meaningful conversations which could lead to friendships on the phone before I ever met them. I would ask questions, listen to their stories, respond to their needs, develop rapport, and earn their business. When we would finally meet in person, it felt less like an introduction and more like a reunion. It was not only good business, we had fun in the process!”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“For sixteen years, I had a spectacular real estate career in Tallahassee, Florida. I loved receiving telephone inquiries and making cold calls. I knew that if I could meet people on the phone, I could usually turn them into buyers.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“Would you like to feel a calm confidence when you walk into a room full of strangers, knowing that you can start new a conversation with anyone?”
Source: The Art of Preparation: 8 Ways to Plan with Purpose & Intention for Positive Impact
“Many people go through life complaining, whining, and obsessing so much about what they don’t have that they are doing exactly what it takes to block it.”
Source: The Art of Preparation: 8 Ways to Plan with Purpose & Intention for Positive Impact
“Learn to leverage the Law of Cause and Effect to your advantage in positive ways!”
Source: The Art of Preparation: 8 Ways to Plan with Purpose & Intention for Positive Impact
“If you do nothing, you’ll have nothing. If you do something spectacular, you will have something spectacular.”
Source: The Art of Preparation: 8 Ways to Plan with Purpose & Intention for Positive Impact
“Do you yearn for loving, loyal relationships? Be that for others”
Source: The Art of Preparation: 8 Ways to Plan with Purpose & Intention for Positive Impact
“Communication skills, quotes by susan c young, relationship quotes, how to make a great first impression, preparation quotes, motivational speaker, susan young, build confidence, mindset quotes, attitude quotes”
Source: The Art of Preparation: 8 Ways to Plan with Purpose & Intention for Positive Impact
“If you want to enjoy confidence, engagement, positive feedback, connection, and reward in your relationships, start being and doing what it takes to make it happen.”
Source: The Art of Preparation: 8 Ways to Plan with Purpose & Intention for Positive Impact
“Create and nurture a mindset that works for you rather than against you.”
Source: The Art of Preparation: 8 Ways to Plan with Purpose & Intention for Positive Impact
“Strive to be optimistic rather than pessimistic— forgiving rather than a grudge holder.”
Source: The Art of Preparation: 8 Ways to Plan with Purpose & Intention for Positive Impact
“Strive to be a possibility thinker rather than an impossibility thinker.”
Source: The Art of Preparation: 8 Ways to Plan with Purpose & Intention for Positive Impact
“Strive to be happy rather than downhearted or miserable—hopeful rather than resigned and doubtful.”
Source: The Art of Preparation: 8 Ways to Plan with Purpose & Intention for Positive Impact
“Strive to be pleased and accepting rather than angry and resistant.”
Source: The Art of Preparation: 8 Ways to Plan with Purpose & Intention for Positive Impact
“Strive to be daring and brave rather than reluctant or afraid.”
Source: The Art of Preparation: 8 Ways to Plan with Purpose & Intention for Positive Impact
“Strive to be a proactive participant rather than a passive procrastinator.”
Source: The Art of Preparation: 8 Ways to Plan with Purpose & Intention for Positive Impact
“Strive to be active rather than lethargic—determined rather than wavering or lazy.”
Source: The Art of Preparation: 8 Ways to Plan with Purpose & Intention for Positive Impact
“When you make a deliberate effort to keep your thoughts positive, and authentically feel that way, more positive outcomes are inevitable.”
Source: The Art of Preparation: 8 Ways to Plan with Purpose & Intention for Positive Impact
“Mindset and attitude are so tightly intertwined they almost mean the same thing!”
Source: The Art of Preparation: 8 Ways to Plan with Purpose & Intention for Positive Impact
“When you wake each day, it is your choice if you are going to use your attitude to your advantage or allow it to work against you.”
Source: The Art of Preparation: 8 Ways to Plan with Purpose & Intention for Positive Impact
“If you want to fly high and go amazing places, your attitude is crucial.”
Source: The Art of Preparation: 8 Ways to Plan with Purpose & Intention for Positive Impact
“Put yourself in the driver seat by designing the best attitude possible to help you get where you need and want to go.”
Source: The Art of Preparation: 8 Ways to Plan with Purpose & Intention for Positive Impact
“Throughout my life, I have been blessed with a positive and resilient attitude. I grew up with an alcoholic father and he tested my disposition in more ways than you might imagine. Knowing I couldn't depend on him for positive reinforcement, I clung to my positive attitude like a life preserver to give me the strength for positivity and self-reliance. Otherwise, I would have sunk into the depths of low self-esteem and worthlessness. A positive attitude was my saving grace and it became a habit by choice, day-in and day-out.”
Source: The Art of Preparation: 8 Ways to Plan with Purpose & Intention for Positive Impact
“At times, maintaining a positive attitude and outlook takes great risk, courage, toughness, and flexibility. It is not easy to stay positive in a cynical and negative world.”
Source: The Art of Preparation: 8 Ways to Plan with Purpose & Intention for Positive Impact
“Remain vigilant and try diligently not to succumb to the soul-sucking, mind-numbing, ill-mannered attitudes that seem so prevalent in the world today.”
Source: The Art of Preparation: 8 Ways to Plan with Purpose & Intention for Positive Impact
“I have known many people who have been incredibly successful in life. It was not necessarily because they had immense talent, brilliance, an expensive education, or exemplary skills. It was because they had an extraordinary attitude to take on life with love, passion, conviction, consistency, and hard work. What they all had in common was getting their minds right and becoming positive thinkers—which activated their potential to achieve remarkable things and build strong relationships.”
Source: The Art of Preparation: 8 Ways to Plan with Purpose & Intention for Positive Impact
“Developing a positive attitude is one of the most transformational things you can do to shift your mindset, improve your disposition, manifest good things, and attract quality people into your life.”
Source: The Art of Preparation: 8 Ways to Plan with Purpose & Intention for Positive Impact
“The benefits you will enjoy with a positive attitude have a multiplier effect and exponentially impact your personal well-being.”
Source: The Art of Preparation: 8 Ways to Plan with Purpose & Intention for Positive Impact
“A positive attitude will not only make you more fun to be around, but it will bring more happiness and joy both into your life and the lives of those around you.”
Source: The Art of Preparation: 8 Ways to Plan with Purpose & Intention for Positive Impact