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The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact

Book by Susan C. Young · 50 quotes · Communication Skills, Quotes By Susan C Young, Relationship Quotes

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The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact Quotes

“Conversational Chameleon We know that chameleons are lizards who are famous for their ability to change their colors and fit in as their environments require. This ability enables them to change themselves for safety, survival, and healthy well-being. Their colors adjust to reflect their mood, their surroundings, and serve as camouflage when necessary. Fossils prove they have been on this planet for over eighty million years, so they must be doing something right. Their innate ability for adaptability deserves appreciation, respect, and further consideration. It obviously works!”

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“When you strive to become a conversational chameleon, you can more swiftly adapt to your environment and surroundings for your own safety, survival, and healthy well-being.”

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“Learning the personality styles of others will further heighten your awareness of differences to enhance your social agility. When you gain clarity on what is important to others and why they act as they do, you will be better able to engage confidently with their energies and personalities to thrive in most any situation.”

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“Susan RoAne is the bestselling author of How to Work a Room: The Ultimate Guide to Making Lasting Connections in Person and Online. She is known worldwide as the Mingling Maven and is a respected expert, author, and keynote speaker on networking, connecting, and conversations. In her book, she shares the roadblocks and remedies to help people become savvy socializers and succeed at networking. She recently shared with me that putting labels on personality styles can sometimes create bias and limitations. She said, “We've spent so much time crystallizing our differences that it can be to our detriment. It is more important to simply engage with people on a respectful and authentic level.”

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“Being a conversational chameleon allows you to do that. One day I may be speaking to the CEO of a global company and the next to my four-year-old nephew. Just as you would not talk to your eighty-year-old grandmother the same way you would talk to a twenty-three-year-old co-worker, adapt your own behavior to the person with whom you are speaking.”

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“Understanding Personality Styles Helps You: • Communicate more easily with others by understanding their perspectives. • Adapt your behavior to resonate with others. • Develop deeper levels of compassion, patience, and communication. • Deliver personalized customer service. • Build trust and rapport faster. • Nurture existing relationships. • Make more sales. • Feel more confident networking. • Realize that people behave the way they do for their reasons, not yours. • Appreciate the diversity of teammates, family members, friends, and work groups. • Unify your teams and get the best out of your people by focusing on their strengths, aligning their styles with their assigned positions, and knowing how to motivate and reward them.”

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“Effective communication requires an elevated level of self-awareness, and desire to understand and appreciate one another.”

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“As you move forward in life, seek to build upon your understanding of our communication and personality differences so that you are well-prepared to arrive and thrive in your first (and lasting) impressions.”

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“The Gift of Gab She continued by saying, “Many people dismiss small talk as being a waste of time. If you think small talk is not worthy of your time you are making a big mistake. It is actually one of the best ways for you to get to know someone. Don’t be afraid to share a little bit about yourself so that you give another person enough information to ask questions. Small talk is the biggest talk we do.”

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“My man Daniel sees twenty patients a day, many of whom he has never met before their appointment. With only fifteen to twenty minutes to spare, he has no choice but to use the gift of gab to connect quickly. He said, “Small talk is easier than big talk, especially with someone you do not know. It is an easy stepping stone to help you break the silence for more comfortable conversation. This initial form of communication opens the door for big talk.” Find ways to start small talk with new people and they will be impressed by your friendly disposition and sincere interest.”

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“The Swiss psychiatrist Carl Jung (1875-1961) first introduced the concept of "synchronicity" to describe the meaningful coincidences which occur in our lives and connect us all in our humanity.”

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“The synchronicity found in nature extends to the rhythm and patterns in our relationships; it explains how random events can come together to achieve harmony, flow, and order. Similarly, social synchronicity plays a large role in the art of constructive communication by helping us understand how social patterns can positively impact our relationships.”

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“Groundbreaking research at Cal Tech has now revealed that humans not only tend to synchronize their movements, such as clapping in unison or walking at the same pace, but they also synchronize their social interactions as well.”

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“The gracious timing of social synchronicity helps the sender’s message align and resonate with the receiver’s ability to recognize, receive, comprehend, and appreciate the intended message. When the sender and receiver are “in sync,” the clarity and synergy created are powerful and affirming.”

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“Being “out of sync” happens all the time . . . • Have you ever begun a discussion when the timing was not right and your message was subsequently rejected? • Have you ever said the right thing at the wrong time and ended up looking stupid or inappropriate? • Or perhaps rather than having a positive or a negative effect, your message fell on deaf ears and had no effect at all? • Has your poor timing ever resulted in social awkwardness, humiliating rejection, or alienation? • Has anyone ever attempted a serious discussion with you in the middle of your day when you were overwhelmed by phone calls, emails, and appointments?”

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“Knowing when to say something is as important as knowing what or what not to say. You may have the perfect message, but it can be negated by imperfect timing.”

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“Being “out of sync” can be exasperating. Seek to synchronize to increase your chances for success and positive outcomes. Just because your timing is good for you does not mean it is a good time for another person.”

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“Finding the right time is like discovering a social portal which opens a gate for others to receive your message and "get you." You only get one chance to make a first impression and if the gate begins to close, you may never get another opportunity to walk through it. Watch for the openings and synchronize your movements with your intended recipient.”

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“All in Good Time. The ancient Buddhist saying shares, “When the student is ready, the master will appear.” When the timing is right, lessons are learned and miracles can happen. However, when the timing is “out of sync,” even the best of intentions can be met with resistance.”

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“Eloquent speakers, communication experts, seasoned actors, and musicians all understand the transforming power of the pause. They know all too well that strategic silence and a well-placed whisper can speak louder than words in delivering a memorable presentation. It captures people's attention . . . creating eager anticipation for your next words.”

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“I love to read. However, there have been times when certain books did not resonate with me because the timing was off kilter. Their lessons fell flat because their messages were not pertinent, relevant, or interesting to me at the time. Then, when I would re-read the same book years later, it could rock my world and change my life for the better. The message was more in alignment with where I was at that moment in time. With most anything, just because your timing may not be good now, does not mean it won’t be better later.”

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“5 Reasons to Develop the Power of the Pause. It . . . 1. encourages your communication partner to express their thoughts without interruption. 2. provides a moment of silence to calm incessant talking. 3. allows time for your brain to catch up with our mouth. 4. provides your listener with space to process your message. 5. highlights important points for your message to have more impact.”

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“Getting into Sync People feel the most comfortable with and gravitate more quickly to the people with whom they are the most alike. You will receive your best results by seeking first to understand and then to adjust your energy, movements, posture, words, gestures, and behaviors to synchronize with theirs. This alignment will build a sense of rapport and commonality which will help your conversations progress smoothly and more successfully.”

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“Free Flowing Dialogue “Have you ever been engaged in a conversation which was so dynamic that you were both firing on all cylinders, in perfect harmony and at warp speed?”

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“The Rhythm of Relationships It’s not a mystery that there are certain people with whom we "click" and others with whom we don’t. In the movie, Forrest Gump, Forrest proclaimed that he and Jenny got along like "peas and carrots." I once heard Tony Robbins say that if you are with the right person, a relationship does not take a lot of work. When relationships are in rhythm, everything is made easier.”

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“Social synchronicity will help you stay open-minded regarding coincidence and serendipity. It is worth considering whether people are showing up in your life for a purpose or by accident.”

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“ASK YOURSELF: • Have you pondered a question and someone ironically shows up with the answers? • Have you ever been thinking of a friend and within moments they mysteriously call or come by? • How many times have you seen a meaningful relationship start because the right people were in the right place at the right time for the right opportunity?”

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“These "God Winks" may be an answer to prayer, a warning to change course, or a reward for doing things right. Become mindful and aware of how these cosmic puzzle pieces come together to enrich your life and your relationships. It is both affirming and entertaining to consider. Be open and grateful.”

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“Bull in a China Shop The metaphor “bull in a china shop” appropriately describes how a clumsy (or socially awkward) person can sometimes find themselves in a quite delicate position. Have you ever been in a social situation where it was prudent to bite your tongue, smile and nod, choose your words carefully, or remain silent all together? One in which, if you didn’t—it could cause damage?” “You can be a bull. And you can be in the china shop. But, just don’t break anything! Even the biggest, baddest, most boorish bull can skate carefully through a china shop with dignity and grace if he exercises mindfulness and consideration.”

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“Delicious Dialogue “We’ve all known the proverbial conversation hog who dominates a discussion and pays little notice to another person’s input. They’re so busy talking about themselves, we can barely slide a word in edgewise. Don’t be that guy!” “An engaging conversation is a two-way street. Learn to delight in dialogue to ensure mutual respect and consideration.”

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“We’ve all known the proverbial conversation hog who dominates a discussion and pays little notice to another person’s input. They’re so busy talking about themselves, we can barely slide a word in edgewise. Don’t be that guy!”

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“An engaging conversation is a two-way street. Learn to delight in dialogue to ensure mutual respect and consideration.”

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“Mindful Awareness. Be fully involved in the moment—right now! Developing this ability instills a sixth sense for navigating connections. Be intentional and thoughtful; listen and care.”

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“Conversation Starters. Your first words will not only shape your first impression, but they can create amazing connections, lead you to your dream job, or help you discover a new best friend.”

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“Active Listening. Practice this skill. You enhance communication; this confirms that the message another conveys is well received and thoroughly understood. You get it!”

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“Voice Value. Your voice makes a first impression. Is your voice coming across as smart, friendly, and positive or ignorant, rude, and negative? The way you deliver the words is your “vocal image.”

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“Use Names. Calling a person by name makes him/her feel recognized, appreciated, and special. It shows respect and that you are genuinely interested in making a connection. You make them feel remembered!”

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“Wise with Your Words. Speak words that support your highest good. Are your thoughts building you up or tearing you down? Notice the quality of your words—your best first impressions ride on them.”

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“By speaking in a competent and confident way, your message will sound more relevant and appropriate, reflecting you in a favorable light.”

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“Variety is the Spice of Life. Voices come in all shapes, tones, and sizes. Some are compelling and effective, while others are grating and agitating.”

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“The list below begins to illustrate how different personalities can be assigned to different vocal qualities . . . • Warm • Loving • Breathy • Gravelly • Dull • Nasal • Rough • Hoarse • Gruff • Melodious • Whiny • Sultry • Twangy • Energetic • Shrill”

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“Neen James (NeenJames.com) is an eloquent and successful international speaker who stands at four-feet-eleven with a rich Australian dialect and a high-pitched voice. For years, fellow speakers with good intentions told her she needed to take voice lessons to lower her pitch to give her more depth for a compelling stage presence. With complete confidence and loyalty to her uniqueness, she ignored the naysayers and her amazing signature voice has become a powerful brand.”

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“Most people are familiar with the rich, resonant tones of James Earl Jones and Morgan Freeman. Their signature voices bring strength, authority, and lyrical enjoyment. Are there aspects of your voice that you can capitalize on to make a great impression and be simply unforgettable?”

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“Think of the times that others remembered your name and used it kindly. How did it make you feel? When you use someone’s name it makes him or her feel recognized, appreciated, and special.”

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“A Sign of Respect. As our world grows more casual, we observe a tendency for everyone to use first names rather than surnames. “It is a pleasure meeting you, Mrs. Young,” has a completely different connotation than “Nice to meet you, Susan.”

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“What determines whether the usage is acceptable or inappropriate? If you want to make a great first impression with positive impact, it is essential that you know there is a difference.”

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“Using titles such as Mr., Mrs., Miss, Dr., etc. demonstrates respect. In previous generations, it was a social necessity and simply good manners. One would consider you rude and uncultured if you were so presumptuous as to go straight to a “first name basis.” First names can imply an intimacy that does not exist and it may offend a new person until they know you better. Be wary of making assumptions.”

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“I was raised in an era when part of respecting your elders was to call them by Mr. or Mrs. When my children were growing up, an occasional child would call me Susan. It was jarring, felt disrespectful, and I did not like it. We reached a mutual agreement and their friends began calling me Ms. Susan. Perhaps this is more prevalent in the South, however, your awareness and consideration can help prevent social missteps.”

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“It is wise to use titles for people in positions of power, higher education, seniority, or maturity, unless otherwise instructed. This may sound old-fashioned, but practicing respectful traditions will earn you points and inevitably make you seem more cultured and sophisticated. This is especially true with older generations.”

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“To call certain people, such as your boss, teachers, professors, doctors, your parent’s friends, etc. by their first names might be considered disrespectful. It is best to err on the side of caution until you know what is appropriate.”

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