“Wise leaders know that being personable ad friendly is the highly-prized personality for employees who are meeting, greeting, and engaging on the front lines with customers. They are the real ambassadors of good will who make positive first impressions for the organization. Their affinity for being personable and friendly can boost the attractor factor for winning business, loyalty, and rave reviews.”
Source: The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
“The South is known for its "Southern Hospitality," and I feel fortunate to have grown up in such a friendly and caring culture. Our remarkable mother has always exemplified these qualities and has been a consistent role model for making other people feel valued and important.
She will approach new people in most any situation to gift them with a smile and a moment of her time. Regardless of their role, position, or stature, she confidently engages others with animation, enthusiasm, and interest. Her gentility makes people feel emotionally safe and cared for. This degree of friendliness melts resistance, lowers barriers, and opens hearts by valuing humanity. Almost always, her personal connections develop with feelings of mutual respect, appreciation, and friendship.”
Source: The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
“What About the Social Introvert?
Perhaps you don’t want to talk! Maybe you prefer to speak only when responding to another person. If you tend to be more reserved and less gregarious, the expression on your face will speak volumes. A pleasant expression and a genuine smile communicate friendliness and approachability that will lead you to a positive experience. Your body language engages—without words.”
Source: The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
“We all know that person—the one who wakes up on the right side of the bed; the one who surely consumed a bowl of sunshine for breakfast; the one who asks how you’re doing and means it. How do they emanate that much light? How can we also appear more friendly and personable? How can we be that light for others?”
Source: The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
“10 Ways to Be More Personable and Friendly
1. Listen more than you speak.
2. When you do speak, ask questions of the other person before volunteering your own story.
3. Show a genuine interest in what the other person has to share.
4. Keep the focus on the other person. People love to talk about themselves—their kids, their significant other, their pets, their job, etc.
5. Keep a positive attitude, a smile, and eye contact.
6. Be the glue that holds the conversation together. And learn to be the glue that keeps other groups of people together.
7. Laugh at other people’s jokes.
8. Take the initiative to say hello and introduce yourself.
9. Get in tune with other people’s emotions.
10. Embrace small talk as a positive way to begin new conversations.”
Source: The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
“It can be a mean world; sadly, there is no shortage of rude people. Throughout my travels, I pleasantly discovered that if you are friendly to others, they will usually mirror the same in return. Regardless of which cities or countries I visit, the majority of people I encounter tend to be friendly, personable, and caring.”
Source: The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
“When we trust someone or something, we place our faith and confidence in their word, reliability, and deeds. Without trust and rapport, a relationship can be cut short before it ever gets started.”
Source: The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
“BE HERE NOW
Do you feel fully present and engaged in the way you live your life? Do you immerse yourself in the moment or do you strive and struggle as you negotiate the distractions of our modern world? It’s easy to have blind spots regarding how you are showing up for life when you are consistently bombarded with distractions, commitments, and personal preoccupations, isn’t it?”
Source: The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
“Active listening is not only a matter of making yourself available to hear someone talk, but it is showing the sender, physically, that you are receiving and understanding their message on all levels.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“14 Ways to Become an Incredible Listener
1. Be present and provide your undivided attention.
2. Seek first to understand, then to be understood.
3. Listen attentively and respond appropriately.
4. Minimize or eliminate distractions.
5. Focus your attention and energy with singleness of purpose on what the other person is saying.
6. Quiet your mind and suspend your thoughts to make room in your head to hear what is said—in the moment!
7. Ask questions and demonstrate empathy.
8. Use your body language and nonverbal cues constructively and pay attention to theirs.
9. Follow the rhythm of their speech; hear their tone.
10. Repeat and summarize what you have heard them say to confirm understanding.
11. Be open-minded and non-defensive.
12. Respond rather than react.
13. Be respectful, calm, and positive.
14. Try to resolve conflicts, not win them.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“Now let’s look at the flip side. When a diligent and caring person receives your complaint, they have the power to turn a challenge into a triumph. Through active listening, they demonstrate that your satisfaction is their top priority. They not only seek to solve your problem, but they are dedicated to re-earning your trust, your respect, and keeping your business.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“If you have ever experienced this type of unprofessional treatment, I doubt you would even consider giving them business in the future. Interrupting, ignoring, patronizing, or antagonizing a customer is like pouring gas on a fire and creates a more explosive situation than the original complaint. Still, it continues to happen every day, costing companies millions in lost revenue.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“Have you ever had a legitimate complaint as a customer which made you angry, upset, or frustrated? How was it “handled?" If you were dealing with an inept, uncaring, or untrained employee, they may have made matters even worse by being rude, defensive, or apathetic. Simple acknowledgment and validation of your complaint is sometimes all that is needed. Without it, you're left frustrated or upset.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“Active listening is the ultimate "Golden Rule" for sensational customer service. Just as the important people in your life will feel more valued and appreciated when you actively listen, so will your customers.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“Active listening is one of the best services a company can provide.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“ASK YOURSELF: How can you utilize active listening to provide sensational customer service? How will this help resolve complaints from unhappy customers?
• Give them your full attention and listen without interruption or defensiveness.
• Thank them for bringing the issue to your attention.
• Take their concerns seriously and share their sense of urgency to resolve the problem quickly.
• Ask questions and focus on what they are really saying.
• Listen to their words, tone of voice, body language, and most importantly, how they feel.
• Beware of making assumptions or rushing to conclusions before you hear their concern fully.
• Explain, guide, educate, assist, and do what’s necessary to help them reach the resolution.
• Treat them with respect and empathy.
When you do an amazing job of resolving an unhappy customer’s problem, you may end up impressing them more than if the problem had never occurred. You may have just earned their loyalty . . . forever!”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“This method enabled me to expand my territory and create a strong network of loyal customers for referrals and repeat business. Make active listening a deliberate part of your business plan and success strategy. You will not only grow your business, but also make wonderful friends along the way.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“My success with customers on the telephone wasn’t by using pushy sales methods, but by engaging people in meaningful conversations which could lead to friendships on the phone before I ever met them. I would ask questions, listen to their stories, respond to their needs, develop rapport, and earn their business. When we would finally meet in person, it felt less like an introduction and more like a reunion. It was not only good business, we had fun in the process!”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“For sixteen years, I had a spectacular real estate career in Tallahassee, Florida. I loved receiving telephone inquiries and making cold calls. I knew that if I could meet people on the phone, I could usually turn them into buyers.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“Would you like to feel a calm confidence when you walk into a room full of strangers, knowing that you can start new a conversation with anyone?”
Source: The Art of Preparation: 8 Ways to Plan with Purpose & Intention for Positive Impact
“Many people go through life complaining, whining, and obsessing so much about what they don’t have that they are doing exactly what it takes to block it.”
Source: The Art of Preparation: 8 Ways to Plan with Purpose & Intention for Positive Impact
“Learn to leverage the Law of Cause and Effect to your advantage in positive ways!”
Source: The Art of Preparation: 8 Ways to Plan with Purpose & Intention for Positive Impact
“If you do nothing, you’ll have nothing. If you do something spectacular, you will have something spectacular.”
Source: The Art of Preparation: 8 Ways to Plan with Purpose & Intention for Positive Impact
“Do you yearn for loving, loyal relationships? Be that for others”
Source: The Art of Preparation: 8 Ways to Plan with Purpose & Intention for Positive Impact
“Communication skills, quotes by susan c young, relationship quotes, how to make a great first impression, preparation quotes, motivational speaker, susan young, build confidence, mindset quotes, attitude quotes”
Source: The Art of Preparation: 8 Ways to Plan with Purpose & Intention for Positive Impact
“If you want to enjoy confidence, engagement, positive feedback, connection, and reward in your relationships, start being and doing what it takes to make it happen.”
Source: The Art of Preparation: 8 Ways to Plan with Purpose & Intention for Positive Impact
“Create and nurture a mindset that works for you rather than against you.”
Source: The Art of Preparation: 8 Ways to Plan with Purpose & Intention for Positive Impact
“Strive to be optimistic rather than pessimistic— forgiving rather than a grudge holder.”
Source: The Art of Preparation: 8 Ways to Plan with Purpose & Intention for Positive Impact
“Strive to be a possibility thinker rather than an impossibility thinker.”
Source: The Art of Preparation: 8 Ways to Plan with Purpose & Intention for Positive Impact
“Strive to be happy rather than downhearted or miserable—hopeful rather than resigned and doubtful.”
Source: The Art of Preparation: 8 Ways to Plan with Purpose & Intention for Positive Impact
“Strive to be pleased and accepting rather than angry and resistant.”
Source: The Art of Preparation: 8 Ways to Plan with Purpose & Intention for Positive Impact
“Strive to be daring and brave rather than reluctant or afraid.”
Source: The Art of Preparation: 8 Ways to Plan with Purpose & Intention for Positive Impact
“Strive to be a proactive participant rather than a passive procrastinator.”
Source: The Art of Preparation: 8 Ways to Plan with Purpose & Intention for Positive Impact
“Strive to be active rather than lethargic—determined rather than wavering or lazy.”
Source: The Art of Preparation: 8 Ways to Plan with Purpose & Intention for Positive Impact
“When you make a deliberate effort to keep your thoughts positive, and authentically feel that way, more positive outcomes are inevitable.”
Source: The Art of Preparation: 8 Ways to Plan with Purpose & Intention for Positive Impact
“Mindset and attitude are so tightly intertwined they almost mean the same thing!”
Source: The Art of Preparation: 8 Ways to Plan with Purpose & Intention for Positive Impact
“When you wake each day, it is your choice if you are going to use your attitude to your advantage or allow it to work against you.”
Source: The Art of Preparation: 8 Ways to Plan with Purpose & Intention for Positive Impact
“If you want to fly high and go amazing places, your attitude is crucial.”
Source: The Art of Preparation: 8 Ways to Plan with Purpose & Intention for Positive Impact
“Put yourself in the driver seat by designing the best attitude possible to help you get where you need and want to go.”
Source: The Art of Preparation: 8 Ways to Plan with Purpose & Intention for Positive Impact
“Throughout my life, I have been blessed with a positive and resilient attitude. I grew up with an alcoholic father and he tested my disposition in more ways than you might imagine. Knowing I couldn't depend on him for positive reinforcement, I clung to my positive attitude like a life preserver to give me the strength for positivity and self-reliance. Otherwise, I would have sunk into the depths of low self-esteem and worthlessness. A positive attitude was my saving grace and it became a habit by choice, day-in and day-out.”
Source: The Art of Preparation: 8 Ways to Plan with Purpose & Intention for Positive Impact
“At times, maintaining a positive attitude and outlook takes great risk, courage, toughness, and flexibility. It is not easy to stay positive in a cynical and negative world.”
Source: The Art of Preparation: 8 Ways to Plan with Purpose & Intention for Positive Impact
“Remain vigilant and try diligently not to succumb to the soul-sucking, mind-numbing, ill-mannered attitudes that seem so prevalent in the world today.”
Source: The Art of Preparation: 8 Ways to Plan with Purpose & Intention for Positive Impact
“I have known many people who have been incredibly successful in life. It was not necessarily because they had immense talent, brilliance, an expensive education, or exemplary skills. It was because they had an extraordinary attitude to take on life with love, passion, conviction, consistency, and hard work. What they all had in common was getting their minds right and becoming positive thinkers—which activated their potential to achieve remarkable things and build strong relationships.”
Source: The Art of Preparation: 8 Ways to Plan with Purpose & Intention for Positive Impact
“Developing a positive attitude is one of the most transformational things you can do to shift your mindset, improve your disposition, manifest good things, and attract quality people into your life.”
Source: The Art of Preparation: 8 Ways to Plan with Purpose & Intention for Positive Impact
“The benefits you will enjoy with a positive attitude have a multiplier effect and exponentially impact your personal well-being.”
Source: The Art of Preparation: 8 Ways to Plan with Purpose & Intention for Positive Impact
“A positive attitude will not only make you more fun to be around, but it will bring more happiness and joy both into your life and the lives of those around you.”
Source: The Art of Preparation: 8 Ways to Plan with Purpose & Intention for Positive Impact
“Surround yourself with positive people who ignite your energy and spirit.”
Source: The Art of Preparation: 8 Ways to Plan with Purpose & Intention for Positive Impact
“Believe in your power to make happiness a choice—do so every day, until it becomes a lifelong habit.”
Source: The Art of Preparation: 8 Ways to Plan with Purpose & Intention for Positive Impact
“A positive attitude feels a heck of a lot better than a negative one.”
Source: The Art of Preparation: 8 Ways to Plan with Purpose & Intention for Positive Impact
“Why leave your success up to dumb luck or accident when you can take a stand, make a plan, and be proactive in your pursuits and possibilities?”
Source: The Art of Preparation: 8 Ways to Plan with Purpose & Intention for Positive Impact